Description

Almost 20 years of experience in Design and Digital Services. Consulting for major agencies and international brands in various categories: Industry, Hospitality & Catering, Banking & Insurance…

Familiar with organizations’ strategic issues such as Digital Transformation, Omnichannel Experience, and new Distribution models, I’m used to operate in complex organizational contexts. I bring companies a User-centered Design approach to optimize their existing services or leverage new business opportunities.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Portuguese
Conversational

Workplace preferences

Can work on-site

Paris 20e Arrondissement (up to 50km)

Enchanted Tools
Lead Service Designer
TECH
October 2023 - July 2024 (9 months)
Paris, France
Framing the multimodal experience (voice, device, connected tags) with the Mirokaï: a multi purpose robot made to operate in social environments (retail, healthcare ...)
Renault Digital
Lead UX Designer - Service Designer
AUTOMOBILE
December 2019 - December 2021 (2 years)
Boulogne-Billancourt, France
Taking omnichannel integration to the next level and deploy e-commerce.
Rethink the omnichannel purchase journey and the complementarity of online experience and physical network to support customers all along the buying process.
User Experience Design Team Leadership User Testing Design Strategy Service Design Blueprint Miro Figma Sketch App
United Robotics Group GmbH
Lead Designer
TECH
January 2023 - May 2023 (4 months)
Paris, France
Information Architecture Storytelling User Experience Design Facilitation d'ateliers Miro Figma