Gusti Ayu Tribuana

• • Sales Operations & Conversion: Manage high-volume inquiries (40+ quotes/week during peak seasons), consistently converting 30%–40% of inbound leads into closed orders

• • Process Standardization: Redesigned the "Internal Replacement Goods" workflow by creating uniform email structures and multi-department approval gates (Finance/Logistics), significantly improving transparency and resolution speed

• • The "Departmental Bridge": Serve as the central coordination hub, aligning Finance (payment chasing), Logistics (weekly stock audits), and Delivery teams to ensure factual stock updates and on-time fulfillment.

• • Objection Handling: Successfully secure deals by navigating budget constraints through strategic product alternatives, promotional offerings, and direct negotiation with stakeholders.

• • Irregular Project Support: Generate weekly revenue progress reports (Quotes vs. Invoices vs. Payments) for the founder to guide company decision-making.

• • Strategic Reporting: Generate weekly revenue progress reports (Quotes vs. Invoices vs. Payments) for the founder to guide company decision-making..

• • Managed and maintained CRM database ensuring structured and accurate student-client records

• • Conducted research and matching analysis to align student profiles with suitable university placements

• • Coordinated cross-functional communication between students and institutions to ensure seamless placement process

• • Improved internal documentation workflow to enhance team efficiency

• • Monitored case progress and ensured timely follow-ups to maintain service quality

• • Order Verification and Processing: Managed and verified sales orders with high accuracy, ensuring seamless order to-fulfillment processes and reducing order errors by 90%.

• • Sales Order Management: Oversaw the lifecycle of sales orders, from initiation and processing to fulfillment, contributing to on-time delivery and operational efficiency.

• • Database Management: Maintained and updated an extensive sales database, ensuring the accuracy and accessibility of client and order data.

• • Administrative Support: Assisted the Account Manager Specialist with key administrative tasks, such as preparing client reports and coordinating meetings, which improved overall productivity.

• • Cross-Department Coordination: Acted as a liaison between departments to resolve issues and facilitate smooth communication, enhancing interdepartmental workflows.

• • Sales Reporting: Produced detailed sales reports and analysis to help guide strategic decisions, providing insights into trends and opportunities.