Freelancer profile translated to English.

Description

5 years of experience in IT, with a solid background ranging from customer support and infrastructure to project deployment and leadership. I consider myself proactive, motivated, and a good team player. I have provided services to large multinational companies. Passionate about continuous learning and professional development, I always seek to improve my skills and contribute to the organization's growth.

Languages

Portuguese
Native or bilingual
English
Fluent
Spanish
Conversational
French
Conversational
Italian
Native or bilingual

Workplace preferences

Can work on-site

Montpellier (up to 50km)

Barry-Wehmiller
Corporate IT Service Desk Analyst
RAW MATERIALS INDUSTRY
December 2022 - July 2025 (2 years and 7 months)
Mestrino, PD, Italy
Global Level 1 and 2 corporate service desk support (272 sites), with active participation in the Service Desk Systems team, managing KACE and MDT servers globally. Local Level 3 support for nearby sites. Proficient technical environments: Windows Server 2019, VMware, Cisco Meraki firewalls and switches, Office 365 administration, ticket management with KACE, hardware and software management, vendor contract management, Active Directory, MS Exchange, MySQL, scripting, Microsoft Intune.
Microsoft Office Team Leadership Active Directory Cisco Meraki MDT
Likum GmbH
Systems Analyst
RAW MATERIALS INDUSTRY
April 2022 - November 2022 (7 months)
Ponte di Piave, TV, Italy
Project: Flex to Likum GmbH migration. Office 365 and Exchange management, Aruba access point management, switching/routing, Level 1, 2, and 3 support, FTP management, antivirus and firewall management (Sophos), Active Directory ticket management (configured from scratch with SolarWinds helpdesk system), hardware and software troubleshooting, printer management, VoIP configuration (Cisco), backup with Veritas Backup Exec.
Voice over IP (VoIP) Backup Exec Routing & Switching Aruba IT Troubleshooting
Flex
Systems Analyst
RAW MATERIALS INDUSTRY
February 2022 - April 2022 (2 months)
Ponte di Piave, TV, Italy
Provide end-user support for their company devices (iOS, Windows), applications, and network, diagnose and resolve complex client-side and server-side issues (Windows, Linux, Unix). Manage and administer Microsoft servers, Active Directory, and the VMware virtualization platform. Install and configure network hardware and software equipment (Aruba, Cisco, Dell) and mobile devices (Android, iOS). Support in applying company security and compliance policies. Develop and maintain Access and MS-SQL databases and associated applications, develop and maintain Excel macros. Manage tickets via ServiceNow.
MySQL ServiceNow Linux Windows Server Dell