Freelancer profile translated to English.
Back to original languageAbout Hervé
Co-founder & ex-CTO of Aussitôt Bon (e-commerce > €4M ARR), where I automated 80% of customer support, CS, and internal operations using Intercom, Zendesk, no-code, and AI.
Result: scalable support without hiring, reduced costs, and increased customer satisfaction.
Today, I help **SaaS, e-commerce**, and growing companies structure and automate their Customer Support / Customer Success, while defining priorities and strategy for their support/CS operations.
- **Intercom**: workflows, bots, FinAI, Procedures, self-serve (official partner)
- **Zendesk**: full setup, macros, triggers, SLAs, Copilot, Bot Essentials, AI automations (official partner)
- **Advanced automation**: n8n / Make / Zapier (intelligent sorting, auto-tagging, multi-tool orchestration)
- **Support AI**: copilots for support teams, GPT, specialized agents, internal RAG
- **Knowledge base**: structuring, automatic updates, self-serve optimization
- **Integrations & APIs**: Jira, GitHub, Shopify, WhatsApp, Notion, Slack, HubSpot, Airtable…
Active in AI projects since 2022 (GPT, internal copilots, RAG, AI workflows).
French
Native or bilingual
Spanish
Fluent
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- QwokkaFounderSOFTWARE PUBLISHINGSeptember 2025 - Today (9 months)Paris, FranceI manage Qwokka, a CX & AI integration agency that helps companies optimize and automate their customer support on Zendesk and Intercom.We fully leverage the advanced features of these tools:– On Zendesk: configuration and automation of Support, Guide & Explore modules (triggers, macros, workflows, knowledge bases, reporting).– On Intercom: complete setup of bots, workflows, series, and the Fin agent to speed up resolution and improve customer satisfaction.And when the tools reach their limits, we go further:→ Creation of personalized AI copilots connected to your internal knowledge bases (Notion, Help Center, CRM).→ Custom automations via n8n, Make, or Zapier to orchestrate your data and processes.🎯 Goal: reduce ticket volume, ensure reliable operations, and provide a seamless customer experience without multiplying tools.Stack: Zendesk · Intercom · GPT · n8n · Make · Zapier · HubSpot · Notion · Slack · Airtable
- Aussitôt BonCTO & COOE-COMMERCEAugust 2021 - August 2025 (4 years)Paris, FranceAussitôt Bon is the ready-to-eat meal box delivered weekly, cooked at low temperature.CTO in charge of developing: the internal ERP, the customer application, the customer success application, and the predictive order algorithm.I managed to reduce SAV requests by 4x, through timely communication with our customers, and automated the response to 80% of customer tickets, achieving an NPS of 8.8/10 and a CSAT of 90%.
- AirdevSoftware EngineerDIGITAL AND ITJune 2020 - October 2021 (1 year and 4 months)Paris, FranceI develop web applications on Bubble since last March. I have already completed 5 different applications. And I work in a team with other freelance Bubble developers.In addition, I am a Bubble software engineer for an American Bubble development company.
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Education
- DESMAGrenoble Ecole de management2020
- MS EntrepreneursGrenoble Ecole de Management2020
Certifications
- Zendesk Certified PartnerZendesk2025
- Intercom Certified PartnerIntercom2025