Freelancer profile translated to English.

Description

Independent in managing his company. Application Manager. Production Runner & Support Engineer. My goal is to ensure production runs smoothly, to satisfy and find solutions for clients and end-users, and to protect developers from problems that may occur by performing initial analyses to pinpoint the issue for correction.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Seclin (up to 30km), Villeneuve-d'Ascq (up to 20km)

Schless'Sphere Solutions
Company Management - Client Assignments
July 2025 - Today (11 months)
Management of my service company.
Administrative management, accounting management in liaison with my accounting firm.
IT service assignments focused on Level 2/3 support, production, and customer focus.
Administrative Accounting Organization
Decathlon
Support Engineer / Decathlon
June 2022 - December 2025 (3 years and 6 months)
Villeneuve-d'Ascq, France
Within the RUN department of Decathlon's second-hand business.
• - Provided Level 2 support for Decathlon Occasions' second-hand business upon my arrival in 2022, which later became Decathlon Seconde Vie.
• - Drafted resolution procedures for the Level 1 / HelpDesk team.
• - Communicated on incidents using the application status tool.
• - Collaborated with the customer relations representative to help agents become self-sufficient in resolving second-hand business issues with customers.
• - Regular exchange with development teams for various features to get help for production investigations or to obtain information on upcoming production deployments.
Ticketing IT Support Datadog Gravitee SQL
Auchan Retail
Activity Manager
January 2019 - June 2022 (3 years and 5 months)
Project: Authentication/SSO – Identity Management
Within the Identity Management department of Auchan France (LDAP then later SSO during the assignment).
• - Level 3 application support for Auchan's LDAP and its management tool (Tivoli).
• - Training for Level 2 support provided by Sopra Steria and drafting of procedures.
• - Referent for LDAP.
• - Following a reorganization within Auchan, created a Digital Identity Management team responsible for Auchan France's LDAP + SSO (CAS) and authentication tools.
• - Added new applications to the SSO to enable secure and automatic authentication.
• - Managed a backlog of evolution requests.
• - All while still overseeing Level 2. Took back Level 2 within the Level 3 team after the contract with Sopra Steria ended. Level 2 was no longer being provided due to lack of time and resources within the Level 3 team to handle both levels. Requested emergency recruitment.