Guillaume Pommerieux

Job Description:

Responsible for business continuity (MCO) and performance of IT infrastructure in a high-traffic, fast-paced retail environment. On-site support (L2) for over 500 employees and optimization of digital tools.

Major Achievements:

Critical Systems Management: Maintenance and incident resolution within deadlines for checkout systems (POS terminals, kiosks, etc.) to ensure zero impact on revenue and customer wait times.

On-site & Application Support: Diagnosis and resolution of hardware, network, and software anomalies (inventory management tools, mobile sales terminals PDA/Smartphones).

Deployment & Roll-out: Active participation in the migration and deployment of new IT equipment and digital solutions (hardware and business applications).

Pedagogy & Change Management: Technical support and training for business teams (Logistics, Sales, Customer Relations) to optimize the adoption of new tools.

Asset Management: Inventory tracking, workstation preparation (mastering), and application of IT security protocols.

Technical Environment & Skills:

Hardware & OS: Windows, Android, iOS, Mobile Terminals (PDA), Thermal/Network Printers.

Network & Tools: LAN/WLAN, Active Directory, Ticketing Tools (e.g., Jira, ServiceNow), MDM.

Soft Skills: Stress management in fast-paced environments, adaptability, customer service culture, rigor.

Job Description:

Brand ambassador at the last point of contact in the customer journey (checkout lines, reception, returns, and after-sales service). Ensuring a smooth, positive customer experience and reliable checkout operations in a high-traffic store.

Major Achievements:

Checkout Management and Efficiency: Greeting customers, scanning items, and processing payments (traditional checkouts, independently managing the express/self-scanning checkout area).

Customer Relationship Management & After-Sales Service: Handling complex requests at the reception desk, managing merchandise returns, refunds, and disputes with diplomacy.

Financial Accuracy: Opening and closing checkout lanes, counting cash drawers, verifying discrepancies, and strictly adhering to the company's financial audit procedures.

Solution-Oriented: Active listening and prompt resolution of customer dissatisfaction to turn a negative experience into loyalty.

Teamwork in Fast-Paced Environments: Constant collaboration with logistics and sales departments to resolve pricing or stock discrepancies in real-time.

Job Description:

Optimizing goods flow and managing inventory within a high-volume store's warehouse. Ensuring product availability for customers and adherence to logistics performance indicators (KPIs), with strict adherence to safety regulations.

Major Achievements:

Goods Flow Management: Receiving, unloading, and verifying the conformity of daily deliveries.

Stocking and Replenishment: Transporting and stacking pallets in high racks using handling equipment (CACES 1/3/5), optimizing storage space.

Order Picking: Rigorous preparation of customer orders and replenishment of sales areas in a fast-paced environment.

Inventory Management Software: Daily use of on-board terminals (PDA) for logging pallet movements, real-time stock updates, and anomaly management.

Safety & Organization: Maintaining a clean and safe working environment, rigorous application of IKEA safety procedures.