Guillaume Larosa

- Improved strategic execution of a high-volume bar-restaurant (annual revenue of €6.5 million) by redesigning operational processes, implementing robust performance management, and aligning field execution with strategic objectives.

- Implemented a Diagnostic Control System integrating a strategy map, a balanced scorecard, key KPIs, and exception-based monitoring to effectively manage strategy execution.

- Redesigned the staffing model by deploying flexible part-time contracts, resulting in a 20% reduction in payroll costs while maintaining service quality through optimization of peak activity.

- Managed change management for cross-functional teams (up to 25 employees), improving working conditions and developing a culture of learning and continuous improvement.

- Analyzed and provided recommendations on the strategic positioning of the Ninkasi brand to strengthen its differentiation in the French market.

- Established interactive feedback loops with field teams to gather customer insights, identify emerging opportunities, and reinforce the organization's strategic alignment.

- Supervised and led service operational teams (bar/restaurant floor), with direct responsibility for organization, performance, and execution quality.

- Implemented clear operational standards (service, routines, team coordination), improving the reliability and consistency of the customer experience.

- Played a key role in team skill development (onboarding, on-the-job training, continuous feedback).

- Bridged the gap between managerial objectives and operational reality, ensuring consistent execution of management decisions.