Guillaume K., VIRTUAL ASSISTANCE / CUSTOMER SERVICE

Freelancer profile translated to English.

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Description

I offer my services as a virtual assistant and email writer.

I help companies, entrepreneurs, and individuals manage their emails and messages clearly, professionally, and effectively.

My tasks include:

• writing professional emails (customer responses, letters, formal messages)

• managing and sorting emails

• responding to customer messages (customer support)

• proofreading and improving texts

• organizing messages and tracking requests

I work with seriousness, speed, and confidentiality.

I adapt to the style and needs of each client to provide clear, polite, and professional responses.

My goal is to help my clients save time and improve their written communication.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

FREELANCE
CUSTOMER SERVICE/VIRTUAL ASSISTANCE
TELECOMMUNICATIONS
August 2023 - Today (2 years and 10 months)
Bordeaux, France
Management and processing of customer emails (responses, follow-ups, tracking)
Writing professional and commercial emails Remote customer support (email, messaging, digital platforms)
Organization and management of remote administrative tasks
Adaptation of communication tone according to client and context
Adherence to deadlines and improvement of customer satisfaction.
Virtual Assistant Proofreading-Editing French English Translation Secretarial Remote Customer Service
IFRITECH MAROC
INTERN
MECHANICAL ENGINEERING
November 2022 - April 2023 (5 months)
Rabat, Morocco
Project planning and organization
Definition of objectives and deliverables
Schedule development (Gantt)
Budget and resource management
Project progress tracking
Risk management
Deadline management
Project Planning Team Management Brainstorming Business Plan Report Writing

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Generalist Engineering Degree
CESI
2027
Diplôme d'ingénieur Généraliste
School

Check out Guillaume's education

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