Freelancer profile translated to English.

Description

Consultant specialized in Implementation & Customer Experience with over 4 years of experience within an international SaaS editor, I support companies in the deployment, optimization, and scalability of their digital solutions. Rigorous, results-oriented, and comfortable in client contexts, involved in technical project management, integration, team coordination, and functional analysis. Based in Tours and accustomed to full remote, I undertake implementation, pre-sales, onboarding, advanced support, or continuous improvement missions. My goal: to help you accelerate your projects, secure your deliverables, and ensure a high-level user experience.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

Medallia
Project Manager
SOFTWARE PUBLISHING
January 2022 - Today (4 years and 5 months)
References : BNP, Verisure, Richemont, Louis Vuitton, Air Liquide, D’ieteren, ENI
Saas insurance software implementation
• Handle large-scale SaaS implementations and ongoing servicing of the Digital product portfolio
• Expert source of knowledge, best practices and expertise with the core Digital products
• Accountable for the Strategic & Enterprise client portfolio
• Project management, and risk management with large customers and executive stakeholders
• Work with clients to establish and achieve critical business goals and key performance
• Manage clear implementation milestones based on project management processes to deliver projects on-time and within
budget
• Create tangible and repeatable success stories with large enterprise customers, across dierent industry verticals
Project Management Customer Experience SAAS Implementation Software Project Management
A Capella Consulting
Consultant MOA
CONSULTING AND AUDITS
February 2019 - Today (7 years and 4 months)
Paris, France
A Capella Consulting : digital transformation consulting firm specializing in insurance/mutuals.

Currently on assignment at Sunlight Solutions: American insurance software editor. Arrived in France in July 2018, this editor's first client is MAIF. I participate as a Business Analyst in the solution launch: scoping, design (detailed functional specifications/user stories), acceptance testing (unit tests, non-regression tests, end-to-end testing), definition and formalization of internal processes. Project in Agile mode (2-week sprints). 100% English project.
Business Analysis Functional Acceptance Testing Functional Specifications Agile Methodology Change Management
mc2i groupe
Consultant MOA
CONSULTING AND AUDITS
February 2018 - February 2019 (1 year)
Paris, France
Assignments carried out:

- February - April 2018
CFA of higher education in Ile-de-France: Arcania project, functional acceptance testing and data migration phase.

- May 2018 - January 2019
Department of School Affairs of the City of Paris: ePlanning and PlanOp project, scoping, writing and updating detailed functional specifications, steering and coordination of business acceptance testing in direct collaboration with the IT department, design and facilitation of change management workshops.
Functional Acceptance Testing Functional Specifications Change Management Content Design