Freelancer profile translated to English.
Back to original languageAbout Guillaume
CAP Consulting: Your partner for an organization that liberates.
Currently an ERP project manager, **I have spent over 20 years observing what truly works in the organization of SMEs and VSEs**. From company to consulting, I have supported structures from 3 to 300 people. This experience has forged a certainty in me: an efficient organization must be simple and shared.
I support artisans, VSEs, and SMEs in improving their processes, focusing on IT tools serving people.
CRM Specialist, I have built the CAP Relation offer.
Because let's be honest, your CRM is a mess.
I'm turning it into a real cockpit!
Third parties, pipeline, projects, tasks, time, emails, appointments: everything in a single Notion space. Built daily by a project manager who uses it himself, not made for a demo. Not another template. A tool that holds up in real life.
And because I started in the **food quality sector, I built CAP Qualité**.
Not just software, almost a mission. Giving professionals back the means to do their real job: protecting what ends up on our plates.
My areas of intervention
1. Communication:implementation of CRMs (project tracking, client requests, quotes), client portals, internal and external documentation.
2. Automation:elimination of unnecessary data entry and time-consuming manual processes.
3. Productivity:structuring of the quality department (complaints, non-conformities, control plans).
My method?
Combining thepower of Notionwith **intelligent automations from Make or n8n**, powerful tools with simple usage.
My commitment?
Toprovide you with impactful solutionsthat stimulate your growth by simplifying your processes and access to information. So that your teams can work with peace of mind on what truly matters.
Need something? Contact me!
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CAP CONSULTINGFREELANCESOFTWARE PUBLISHINGOctober 2025 - Today (10 months)Paris, FranceCAP Consulting: Organization & Automation Consulting for SMEs/VSEs----------------After more than 20 years in business management software (from 3 to 300 people), I created CAP Consulting with **a simple conviction: an efficient organization must be simple and shared**.CAP stands for Communication, Automation, Productivity. I support SME and VSE leaders who spend their evenings catching up on what should have been done during the day.My approach is based on theDÉ.CAP methodin two phases, five steps, zero fluff:DÉ: We diagnose the field reality and eliminate what is not useful (duplicates, data entry, unnecessary validations) before building anything.CAP: We build the right tools (CRM, task management, dashboards), automate information flows, and manage in the long term.Main tools:Notion, n8n, Make(automation and no-code)Scope of intervention: customer relationship management, internal and external documentation, quality monitoring (complaints, non-conformities, control plans), automation of repetitive processes.Each step leads to a tangible result. If not, we stop and correct, because continuing at all costs is heading for disaster with a smile.
- FEDERATION NATIONALE DES CUMAERP PROJECT MANAGERSOFTWARE PUBLISHINGMay 2019 - Today (7 years and 3 months)75011, Paris, FranceERP & Information Systems Project ManagerFN CUMA / SAS France Cuma NumériqueThe FN CUMA is the network's head office for10,000 agricultural cooperativesand about one in two French farmers. A field of action commensurate with the challenge: when tools break down, an entire sector slows down.Within the network's IT structure, I manage IT projects from start to finish, from gathering requirements to user training, including development and level 2/3 support.What this means in concrete terms:- An accounting and management ERP deployed to2,000 users, managing 8,000 accounting filesand400,000 member invoicesper year;- A payroll tool processing500 monthly payslipsfor the entire network;- A document management solution covering750 usersand50,000 documentsannually;- Management of the project management tool (ClickUp) for the IT department and Federations, used as both a technical backlog and a field CRM;- Deployment of the ticketing/support solution (Freshservice): from writing the specifications and managing the call for tenders to production launch and team adoption.Across all these projects, the same approach:Facilitate working groups, translate business needs into specifications, train users, coordinate developers (internal and external), provide advanced support (N2/N3), administer and configure tools, document and track budgets.In short: be the link between those who have the problem and those who have the tools to solve it.
- SYDECPROJECT DIRECTORSOFTWARE PUBLISHINGMay 2009 - May 2019 (10 years)Saint-Maur-des-Fossés, FranceHead of Divalto Department - SYDECA digital transformation consulting firm, 6 sites in France, and a portfolio of SMEs/mid-sized companies to support over time. My role: lead a team of **9 consultants, project managers, and developers**, and ensure that what we sell goes as smoothly as what we promised.What this covers in concrete terms:- End-to-end management ofclient deployments:from needs analysis to production: specifications, development, acceptance testing, training, steering committee, budget, invoicing- Management of anational client base(all regions): main point of contact, priority arbitration, daily quote requests-Management of support:end-user hotline, escalations, resolution of complex situations-Pre-sales support:demonstrations, technical scoping of offers- Areas covered: Sales & Logistics, Production, Quality, CRM, ReportingIn parallel, previous experience atProdware(600 people, €100M turnover) as a Divalto consultant: interventions in account takeover, installations, training, and completing complex projects along the way... which quickly teaches you to understand what others have built before you.What this period truly taught me:managing a technical team is above all about translation. Between what the client feels and what the developer needs to code. And knowing when the project is going off track before everyone else realizes it.
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Education
- DESS Biochemistry of Food and HealthUNIVERSITY OF BASSE NORMANDIE2003DESS Biochimie de l'Alimentation et de la Santé
- Master's DegreeUNIVERSITY OF BURGUNDY2002Maîtrise de Biochimie