Freelancer profile translated to English.

Description

I help growing companies structure their customer operations: recruitment, management, process optimization, and AI deployment. Strong experience in fintech and regulated environments. I intervene where speed, solid foundations, and measurable results are needed.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

CallGym
Co-founder & CTO
January 2025 - Today (1 year and 5 months)
Paris, France
Co-foundation & strategy
• • Definition of the Product vision and roadmap
• • Steering of the go-to-market and acquisition of the first users, skills=[]
Ocobo
Senior Consultant CustomerOps
October 2023 - June 2025 (1 year and 8 months)
Paris, France
Impact: time saved for CSMs, clear account prioritization, proactive actions, teams aligned on customer value, a single source of truth for customer data for the team

Playbooks & executive dashboards
Import CMS playbook into the tool, manage account health, create alerts for at-risk accounts, skills=[]
Qare
Transition Manager
October 2023 - March 2024 (5 months)
Paris, France
Implementation of Artificial Intelligence tools
Objective: Significant reduction in customer requests while boosting team productivity.
Achievement: Successful deployment of artificial intelligence solutions, aiming to automate customer interactions on one hand and empower agents to be more productive on the other. This project led to a notable decrease in incoming messages and freed up time for the team, allowing them to focus on higher value-added tasks., skills=[]