About Guillaume
French
Native or bilingual
Experience
- Auth socFreelance Web DeveloperJanuary 2024 - December 2024 (11 months)Paris, FranceConceptual IT developer. Python programmer, Shell, BAT, SQL, database, HTML, PHP, CSS, GUI... Program management, Python (programming language)
- Data InnovationData Innovation TechnicianMay 2022 - December 2023 (1 year and 7 months)Val-de-Marne, FranceLevel 1/2 user support (remote and on-site). Hardware/software incident diagnosis and resolution. Ticket management via tools like GLPI, Jira, or ServiceNow. Workstation installation and configuration (PCs, laptops). User account management (Active Directory, passwords, permissions). Office 365 / Microsoft 365 support. Printer, peripheral, and IP telephony maintenance. Windows 10/11, Windows Server basics. Active Directory, DNS/DHCP (basics). Network: TCP/IP, VPN, Wi-Fi. Microsoft 365 / Outlook / Teams. Remote access tools (TeamViewer, AnyDesk...). Hardware knowledge (RAM, SSD, printers).
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