About Guillaume
French
Native or bilingual
English
Fluent
Experience
- Digital Growth TacticsStrategy ConsultantCONSULTING AND AUDITSJanuary 2023 - Today (3 years and 5 months)Clients:OneTreck (Autonomous Medical AI Support), MyNumea (personalized micronutrition)Missions:Clarify the value proposition of complex innovations through strategic diagnosis. Implement editorial structuring for health tech startups (training, calendar, templates, validation circuit) to empower client teams.Results:Strategic pivot initiated at OneTreck → 15+ institutional partnerships (Airbus, ESA, CNES, DGA), Airbus-VivaTech 2024 Award and Medintechs 2025, +460% LinkedIn engagement. 2 funding rounds obtained in 2026.
- KAPTITUDEMarketing & Communication OfficerApril 2025 - November 2025 (7 months)Paris, FranceMissions:Lead the creation and distribution of multichannel content (newsletters, webinars, e-learning modules) in coordination with internal teams. Design interactive modules on workplace safety. Redefine product positioning and catalog. Enrich CRM through B2B prospecting.Results:Creation of 3 e-learning modules integrated into the catalog, editorial coordination → 200+ qualified B2B prospects.
- ELVESYS SASCustomer Success ManagerJanuary 2012 - March 2023 (11 years and 2 months)Paris, FranceMissions:Structure post-sales customer relations for all international clients (technical support, complaint management, content creation) in cross-functional coordination with other departments.Results:Transition from artisanal after-sales service to a structured department: ▸ deployment of a public resource portal, 30+ bilingual FR/EN technical guides, ▸ implementation of a quality management system (multi-departmental error tracking, monthly analysis) → -85% recurring low-level requests, customer satisfaction from 63% to >88% in 3 years.
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Education
- Executive Master in Marketing & CommunicationAscencia/Visiplus2025Executive Master in Marketing & Communication
- Graduate Diploma in Biological & Medical EngineeringSorbonne Université2011Graduate Diploma in Biological & Medical Engineering