Guillaume Bordes

Client: TOTAL Marketing & Services Context: CRM redesign program - SAFe methodology - Multi-partners - Multi-subsidiaries in Europe - Organizes & contributes to program ceremonies (PI Planning, …) - Facilitates interactions between the 4 teams & contributes to their continuous improvement - Guarantees the program's complete integration chain - Monitors risks & implements mitigation plans - Supports business teams in defining/prioritizing their needs

Client: TOTAL Marketing & Services

Context: CRM redesign project

- Salesforce implementation

- Acts as Scrum Master & leads Agile ceremonies

- Monitors velocity, delivered content & quality on sprints

- Facilitator with project stakeholders (TOTAL / CGI / COGNIZANT)

- Manages the delivery team / coordinates technical & functional workstreams

- Leads steering committees & operational monitoring - Manages financial & contractual aspects of the engagement

☁ Client Action Logement Services☁ (January 2018 to Present) - ☁ Microsoft Dynamics CRM ☁ Operational Project Manager for CRM implementation. Scope: CRM implementation to improve customer relations & KYC integration within the Actions Logement Services IS. - Responsible for team organization & activity monitoring (~15 consultants) - Responsible for integration workstream & operational monitoring (functional & technical) - Coordination of work & follow-up with our partners - Schedule & scope monitoring ☁ Client Unibail ☁ (September 2017 to January 2018) - ☁ Microsoft Dynamics CRM ☁ Project Manager for a new set of features. Project conducted using agile methodology, in several sprints. International context. Scope: Commercial opportunities, integrations with existing IS, Dashboards - Functional scoping - Workshop facilitation & needs definition - Responsible for project execution & operational monitoring - Responsible for team organization (5 consultants) & activity monitoring - Organization & facilitation of progress meetings & internal updates - Budget & project schedule monitoring