Freelancer profile translated to English.
Back to original languageAbout Guillaume
IT Technico-Functional Project Manager | Retail & Luxury
With 7 years of experience in the Retail sector, I serve as the liaison between complex business needs and technical teams.
My dual expertise—originating from application support and consolidated in project management—allows me to technically audit flows (SQL, API, WMS/OMS) while steering omnichannel strategy.
What I bring:
🚀 An End-to-End Vision: From the warehouse (Supply Chain/WMS) to the end customer (E-commerce/OMS).
🔧 Technical Autonomy: Ability to "speak the language" of developers and qualify incidents before they become blockers.
🎯 Complex Project Management: Cloud Migration (AWS), redesign of return processes, OMS version upgrades.
Technical Stack: Manhattan Active Omni, Reflex WMS, SQL, Postman, Talend, Storeland, Selligent, Mulesoft, Salesforce Commerce Cloud (SFCC), Selligent.
📩 Immediately available for new challenges. Contact me to discuss your projects.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- [SMCP (Sandro, Maje, Claudie Pierlot, Fursac)]IT Supply Chain & Omnichannel Project ManagerLUXURY GOODSJanuary 2021 - January 2025 (4 years)Paris, FranceTechnologies used:Manhattan Active Omni, Reflex WMS, AWS, SQL, Talend, Mulesoft, VTOM,Confluence, Jira, Salesforce Commerce Cloud (SFCC), Selligent.● Redesign of returns and exchange integration: Analysis and redesign of processes (new returns lifecycle), flow redesign, management of returns by the OMS, integration of the first exchange system at SMCP (from stores to logistics).● Cloud Migration: Management of warehouse infrastructure migration (On Prem) to the cloud (AWS).● OMS Evolution: Redesign of flows (ETL to ESB transition), major update of MAO functionalities and configuration changes, during the SFCC front-office re-platforming (Génésis to SFRA).● Production Stabilization: Analysis of priority incidents and recurring issues, configuration changes, redesign of flows between SFCC/Manhattan/Storeland/Selligent.● Supply Chain & Logistics: Management of Logistics Information Systems (WMS, TMS, WCS), Optimization of B2B/B2C flows (Receiving, Picking, Shipping), Replenishment & Returns Management, Data Interfaces (ERP/WMS Flows, Article & Supplier Master Data).● Securing Critical Points: Implementation of various control workflows at different key points to secure information flow (e.g., Control of data consistency between WMS and ERP for shipments/cancellations).● Redesign of the master catalog and pricing: Complete review of the master catalog from PIM/PLM to MAO/SFCC as well as the different pricing systems (full price/sales price).● WMS RFP
- [SMCP (Sandro, Maje, Claudie Pierlot)]Application Support ConsultantJanuary 2019 - January 2021 (2 years)● Supervision, diagnosis, and resolution of critical incidents (warehouse, replenishment, or e-commerce blockage).● Analysis and resolution of business tickets (from optimal stock malfunction to customs clearance blockage, including e-commerce operations).● Drafting of technical documentation and resolution procedures for L1 skill development.● Collaboration and proposal with project managers for the deployment of fixes and evolutions.
- [LOUBOUTIN]Application Support ConsultantJanuary 2016 - January 2017 (1 year)Role and activities:● Monitoring of integration flows between the ERP (M3) and Point of Sale (POS) systems.● Identification of stock errors and correction of inventory discrepancies. Technologies used: M3 (ERP), Colombus, Y2.
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Education
- Computer Engineering Degree - Information Systems and Business IntelligenceConservatoire National des Arts et Métiers