Guillane Bonhomme

Customer Support Specialist & Remote Administrative Assistant. I assist companies in the daily management of their customer relations and back-office operations, with a clear objective: to save time, improve customer experience, and streamline processes.

Coming from demanding, service-oriented environments, I have developed a strong adaptability and real operational rigor. I handle the entire customer support cycle: processing requests via email, chat, or ticketing tools, case follow-up, prioritizing urgent matters, providing clear and professional responses, while respecting deadlines and the company's brand image.

In parallel, I take on administrative and organizational support tasks: CRM updates, client database management, internal coordination, task tracking, reporting, schedule organization, and daily team assistance. I am comfortable with digital tools, 100% remote environments, and structured work methods.

Autonomous, reliable, and proactive, I quickly understand tools, processes, and business needs. I can work independently while communicating effectively with teams, and I adapt equally well to startups and more established organizations. My service orientation, responsiveness, and ability to maintain a clear vision even during high-demand periods are my main strengths.

I am looking for remote assignments, both one-time and recurring, in customer support, client service, administrative back-office, or operational assistance, with companies seeking serious, committed, and immediately operational support.

Available quickly, I am committed to delivering structured, professional, and results-oriented work.