Guido Neisemeier

Responsible for DMS projects (d.velop documents) at state ministries and universities

Completed software development projects in the public sector in the roles of Scrum Master and Product Owner

Industry experience: Public administration, universities, educational and research institutions, banks, telecommunications companies, energy sector, retail

Focus areas: Strategy consulting, agile and classic project management, especially in the context of reorganization and IT projects, process management, organizational consulting and development, requirements analysis and specification, development and implementation of digitalization strategies, electronic document management, incoming mail scanning, procurement management, general records management, document management systems

The "Digital Administration NRW" (DVN) program bundles numerous central organizational measures aimed at implementing the E-Government Act NRW (EGovG NRW) and digitizing state administration.

The focus is on the internal processes of administration. However, the interfaces to the digital access of citizens and companies to administrative services according to the Online Access Act (OZG) are also actively considered. The aim is to relieve citizens, companies, and administration of avoidable administrative effort. Furthermore, the program creates modern workplaces in administration and supports state administration on the path to digitalization.

Key tasks in the project:

- Creation of the target concept for replacement scanning

- Analysis and definition of project requirements

- Idea generation and strategy development

- Creation of the detailed target concept

- Participation in coordination meetings

- Implementation of nscale in ministries

- Technical support for the project team

- Responsibility for budget planning and achievement of key figures

- Responsibility for escalation and complaint management

- Technical support for sales in customer presentations

- Ensuring goal achievement

The goal of the project was to establish and manage an independent ITIL-compliant Service Desk in

Düsseldorf. This included managing numerous IT service projects for various clients from the public,

telecommunications, and banking sectors on a work and service contract basis, as well as managing a

Service Desk team of approximately 120 employees, including team leaders, and managing a Field

Service team of approximately 40 employees deployed nationwide.

Key tasks in the project:

- Responsibility for personnel development and employee support

- Responsibility for transition planning, staffing, and controlling new service projects

- Responsibility for budget planning and achievement of key figures

- Responsibility for escalation and complaint management

- Technical support for sales in customer presentations

- Customer Relationship Management, e.g., through leading weekly and monthly service review meetings

- Resource planning and management

- Compliance, reporting, and analysis of contractually defined requirements

- Responsibility for costing, offer preparation, and invoicing of customer contracts

- Responsibility for the recruitment process

- Conducting audits

- Process optimization

Services by industry:

- Telecommunications

o T-Systems: Windows XP & Windows 10 support and Office support for T-Systems employees

o T-Systems: Service iPhone support for T-Systems employees, national and international

o T-Systems: T-Shop support

o Telekom: Field service home connections

o Telekom: 24/7 support

o Telekom: Support for Airbus Donauwörth

- Banks

o Atos: Support for ATMs from Wincor Nixdorf and keba

o DG Hyp: Support for Lotus Notes and user administration

- Energy providers

o RWE AG: S/MIME certificate management

o RWE AG: User administration

- Municipalities

o State capital Düsseldorf: User administration

- Retail: LIDL