Freelancer profile translated to English.
Back to original languageAbout Guelord
As a self-employed professional, I provide comprehensive IT maintenance services to meet the diverse needs of my clients. My expertise ranges from hardware and software troubleshooting to designing customized solutions to optimize system performance.
Portuguese
Native or bilingual
English
Conversational
Can work on-site
Toulouse (up to 50km)
Experience
- TenergieOn-site Support TechnicianENERGY AND UTILITIESFebruary 2025 - Today (1 year and 4 months)Toulouse, France• Management of requests and incidents (AD, Office Suite, Intune)• Processing and traceability of tickets (Jira) in conjunction with the service center• Updating procedures and monitoring the skills matrix• Technical support and employee assistance
- RSG GlobalFreelance IT ConsultantFASHION AND COSMETICSApril 2024 - Today (2 years and 2 months)Toulouse, France• Installation and configuration of workstations and applications.• User support via phone, email, and ticketing system.• Deployment and monitoring of IT projects.• Diagnosis and resolution of hardware and software incidents.• Contribution to technical documentation and operational procedures.
- PTA INDUSTRIEMaintenance ManagerTECHApril 2022 - January 2025 (2 years and 9 months)Cugnaux, FranceMain responsibilities:• Provide technical support to users on-site and remotely• IT deployment, software migration• Assist with server and network configuration and maintenance• Participate in IT infrastructure deployment projects• Contribute to the improvement of IT support processes and tools• Active Directory management• Backup management• Access rights and security management
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Education
- Higher Technician CertificateCESI ENTREPRISE2011Gestionnaire de maintenance et administration de réseaux informatique
- Professional BaccalaureateCFIA MP2009Électrotechnique, Énergie équipements Communicants.