Freelancer profile translated to English.

Description

Looking for an administrative jack-of-all-trades with a heart for customers? Then you've come to the right place.

A satisfied customer is priceless advertising - and I'll help you with that. Answering customer messages, solving problems, taking care of the customer in their customer journey - and moreover, ensuring that the back-office runs efficiently and logically.

And all this in your desired CRM platform: Nethunt, teamleader, Jira? It's all possible.

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

GDH Equiconsult
Owner
September 2019 - Today (6 years and 9 months)
Dressage instructor for all disciplines, with knowledge and experience of and with bit and bridle fitting, saddle fitting, anatomy, ...
customer service Strategic planning Invoicing quotes
Decathlon België
Project Manager
March 2013 - May 2023 (10 years and 2 months)
Salesperson for equestrian sports in the Ghent store, then Sports Leader for equestrian sports in Maldegem. Due to the small store concept, also versatile for reception, cash register, day manager, lean management, ...
This period has ensured that I have truly developed customer focus as a skill. The result is a large dose of patience combined with standing your ground and solving problem situations.
From [start date], I was deployed on several projects at the head office in Evere: Devising and monitoring the roadmap for our Chatbot, contact with other teams, analysis of usage, writing & creating new 'conversations', ... analysis and adaptation of the website, launch of new products, new tree structure, collaboration with A/B testing, ... Researching and writing an RFP (Request for Proposal) for potential suppliers for the creation of a new chatbot,
Moore Stephens
Project Officer
January 2017 - January 2018 (1 year)
Ghent, Belgium
Administrative follow-up of the Board of Directors and General Meeting; coordination and organization of (evening) activities, training courses, annual congress. Also included: budget management, accounting, communication via newsletters, social media (LinkedIn, Twitter, ...) and website management,