Freelancer profile translated to English.
Back to original languageAbout Gübra
I am a Virtual Assistant with over 10 years of professional experience in customer service, office organization, and billing management. Through my many years of work in the housing industry and as a team leader in customer billing, I bring a high degree of reliability, structure, and diligence.
I support companies remotely with administrative tasks, digital communication, and the processing and maintenance of customer data. I work routinely with Microsoft Office and industry-specific software. My focus is on the professional support of German-speaking clients, for whom I am a flexible, efficient, and discreet resource.
I am open to one-off projects as well as long-term collaborations – reliable, solution-oriented, and with an eye for detail.
German
Native or bilingual
English
Fluent
Turkish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Kalorimeta GmbHClerical Work Heating Cost BillingREAL ESTATEMay 2019 - December 2024 (5 years and 7 months)Hamburg, GermanyDuring my more than five years of work as an administrator in the private customer billing department at Kalorimeta GmbH, I was responsible for the timely and correct creation of heating and utility cost bills. I independently managed a fixed customer base consisting of housing associations, property management companies, and owners, and was the first point of contact for all questions regarding energy billing.My main tasks included the comprehensive processing and clarification of customer inquiries, both written and by phone. I regularly coordinated with field staff, resolved complaints in a solution-oriented manner, and represented colleagues across teams during absences.Through regular further training, I was able to continuously expand my expertise in energy management and digitalization. The combination of technical understanding, customer proximity, and accuracy was particularly important to me.These experiences form a solid basis for my further work as a virtual assistant, especially in the areas of communication, organization, data maintenance, and structured administrative work.
- Taxi Hamburg GmbH & Co. KGBilling Administrator / Head of Billing DepartmentTRANSPORTATIONApril 2012 - March 2019 (6 years and 11 months)Hamburg, GermanyFrom April 2012 to March 2019, I worked at Taxi Hamburg 6x6 GmbH & Co. KG, and from September 2014, I held the position of Head of the Billing and Customer Service Department. In this role, I was responsible for the coordination and technical guidance of a five-person team in the billing and customer service department. I reported directly to the HR manager.My responsibilities included shift planning, onboarding new employees, and supervising trainees. I independently handled health insurance inquiries, including direct customer communication, and created weekly duty and deployment schedules for subordinate employees in the call center.Furthermore, I was responsible for billing affiliated taxi operators, setting up and maintaining master and invoice customers, and invoicing. Additional tasks included cashier services, sales processing, telephone and reception duties, and handling all incoming and outgoing mail.I worked with MS Office as well as industry-specific software such as Optitax (Fa. Seibt & Straub) and KEA (Fa. GeföS). The job required a high degree of organization, diligence, communication skills, and a strong service orientation in daily customer contact.
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Education
- Clerk for Office CommunicationVocational School for Office and Organization Management Bergedorf2012Im Rahmen meiner Ausbildung habe ich fundierte Kenntnisse in kaufmännischen Abläufen, Büroorganisation und internationaler Geschäftskommunikation erworben. Mein Aufgabenbereich umfasste die klassischen Sekretariats- und Assistenzaufgaben, darunter: -Bearbeitung von Kundenanfragen und Aufträgen -Korrespondenz nach Stichworten oder Diktat (auch in englischer Sprache) -Erstellung von Exportdokumenten -Einholen und Vergleichen von Angeboten -Organisation von Besprechungen und Geschäftsreisen -Telefonzentrale, Gästeempfang und Büroorganisation -Ablage, Dokumentenmanagement und Materialverwaltung Durch die enge Zusammenarbeit mit der Geschäftsleitung und internationalen Geschäftspartnern konnte ich ein hohes Maß an Selbstständigkeit, Zuverlässigkeit und Flexibilität entwickeln. Mein strukturiertes Arbeiten und mein professioneller Umgang mit Kund:innen und Kolleg:innen wurden durchweg sehr geschätzt.