Freelancer profile translated to English.
Back to original languageAbout Tom
I have been working in the Salesforce ecosystem for 5 years and have developed a deep appreciation for customizing the CRM to closely align with business needs.
I can assist you in managing, customizing, and automating your CRM to maximize its effectiveness, as well as in developing custom solutions (LWC, API integration).
I can conduct audits and propose improvements to optimize the user experience and encourage Salesforce adoption.
I am responsive, dynamic, and immediately available to address your challenges!
Examples of projects completed:
- Salesforce Implementation (translating business needs into Salesforce, defining object-field logic, advanced configuration, process setup)
- Connecting public databases and Salesforce via API to ensure the reliability of the data used
- Audits and improvement of sales processes (lead lifecycle, opportunity management, sales tracking system)
- Creation of a Level 1 user support solution in Salesforce, with case history and documentation to automatically handle minor requests
- Creation of PDF quote and invoice templates using Visualforce
- Transformation of Apex processes into complex flows (better maintenance, easier evolution)
- Cleanup of obsolete metadata and regression testing
- Creation of a data verification solution via API integration of a web service
- LWC for Experience Cloud
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- NijiBusiness Analyst (Freelance)January 2025 - Today (1 year and 5 months)Within the TMA (corrective and evolutive maintenance) department, involved with various clients (banking, insurance, media, associations, scientific institutes, municipalities...):Production bug fixingBusiness needs analysisStrategic implementation proposalsConfiguration and developmentTechnical and functional documentationSalesforce organization auditRefactoringService CloudSales CloudExperience Cloud
- HOSPIMEDIASalesforce Administrator (Permanent Contract)PRESS AND MEDIADecember 2021 - December 2024 (3 years)Lille, France
- Administrator for approximately 80 users
- Platform configuration and customization (permissions, visibility, roles, profiles, custom pages, objects, fields, etc.)
- Data management (migration, deduplication, import, export, cleaning) / ETL Talend, Dataloader
- Business needs analysis, user requirement gathering, writing user stories
- Providing strategic recommendations to improve business processes and encourage the use and adoption of the Salesforce solution
- User training
- Management and monitoring of deployment phases, testing, and post-implementation support
- Creation and optimization of complex flows
- Provision of dynamic dashboards and reports
- Apex development (triggers, process classes, invocable methods, API calls, Visualforce page controllers) + unit tests
- Creation of PDF quote and invoice templates with Visualforce
- Sofacto management
- Corse Composites AéronautiqueLaboratory ManagerAVIATION AND AEROSPACEJuly 2017 - December 2018 (1 year and 6 months)Ajaccio, FrancePerforming mechanical tests (shearing, peeling, differential mechanical analysis, tensile, etc.) to ensure the compliance of test specimens, in order to validate the delivery of manufactured parts to clients (Airbus, Dassault).Non-conformance managementResults analysisEnsuring compliance with current standards, participating in auditsManaging a team of 3 laboratory technicians and 1 technician, managing the laboratory's organization and quality process (SQCDP, 8D, 5S, PPS)Updating test programsEnsuring communication between different departments (workshop, design office)
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Education
- DUT Physical MeasurementsIUT Paris Diderot2017