Freelancer profile translated to English.

Description

15 years of experience in television, digital, and streaming. Projects involving the digitalization of traditional media are challenges that drive me.

Whether your topics are strategic, editorial, or innovative, do not hesitate to contact me to assist you with your digital projects!

#REPLAY #DIGITAL #STREAMING #VR #AR #MEDIA #TV

Industry field of expertise

Languages

French
Native or bilingual
Czech
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Rennes (up to 15km), Lyon (up to 10km), Lille (up to 10km)

Bedrockstreaming
Senior Quality Project Engineer (RTL+
FILM AND AV
July 2025 - Today (1 year and 1 month)
Neuilly-sur-Seine, France
Steering and Quality Management of UAT & Hypercare Phases (RTL+ Migration)
Operational Quality Support and Team Optimization
Quality Assurance and Monitoring Management
Expertise, Training, and Continuous Improvement
Web Project Management Streaming QA Testing UAT Web Quality
M6 Distribution Digital
Customer Care / Customer Support M6+
FILM AND AV
May 2024 - February 2025 (9 months)
Neuilly-sur-Seine, France
Implementation of customer support for the M6+ platform (formerly 6play)
Operational management of Level 2 support
Supervision of the Level 1 support agent team
Structuring of B2C and B2B knowledge base
Broadcast & Streaming expertise to support platform users

Implementation of various internal and B2B support projects (M6+ Project team)
Various support missions for M6+ operational teams
Streaming Media Web Project Management Customer & Back-office Support Digital Strategy Consulting Customer Service
M6 Distribution Digital
Digital & Streaming Project Manager
FILM AND AV
January 2021 - July 2024 (3 years and 6 months)
Neuilly-sur-Seine, France
Broadcast & Streaming expertise to support platform users
Implementation, deployment, and continuous improvement of Voice of the Customer (VoC) and customer support.
Various missions within the project department supporting 6play operational teams.
Implementation of the 6play corner (M6, W9, 6ter) on My Canal.
Migration of the 6play platform to M6+
Streaming Media Content Management Systems (CMS) Web Project Management Consulting Customer & Back-office Support