About Grégory
- Management and engagement of your social networks
- Creation of posts, stories, carousels, and reels
- Writing captions adapted to your brand voice
- Moderation of comments and messages
- Scheduling posts via Meta Business Suite
- Audit of your social networks
- Creation of social media strategy
- Implementation of an editorial calendar
- Performance tracking and recommendations
- Visuals for Instagram, Facebook, and TikTok
- Reels and short-form content
- Post copy
- Educational, informative, promotional, and engaging content
- Social media strategy
- Editorial calendar
- Content pillars
- Brand voice
- Visual consistency
- Advice for developing your online visibility
French
Native or bilingual
English
Conversational
Experience
- Grégory Paul E.I.Community Manager | Social Media ManagerSOCIAL NETWORKSMarch 2026 - Today (3 months)Saint-Christo-en-Jarez, FranceSupporting brands, e-commerce stores, and freelancers in their digital communication.Main responsibilities:✅ Developing social media strategies✅ Creating content for Instagram, Facebook, and TikTok✅ Designing posts, stories, reels, and carousels✅ Community management and moderation✅ Analyzing performance and recommending improvements✅ Developing digital visibility and editorial consistency.My approach is based on clear, structured communication tailored to the objectives of each business.
- La Compagnie des Déboucheurs FranceTele-advisor Supervisor / Administrative AssistantTELECOMMUNICATIONSOctober 2021 - October 2025 (4 years)Saint-Étienne, FrancePosition focused on customer relations, operational organization, and performance monitoring within the customer relations department.Main responsibilities:✅ Handling incoming and outgoing calls✅ Monitoring and analyzing monthly customer relations statistics✅ Reporting information to management and the franchise network✅ Managing and coaching a team of 8 people✅ Training junior tele-advisors✅ Organizing shift scheduling and on-call duties✅ Participating in the implementation of telephone and IT toolsThis experience allowed me to develop a structured approach focused on customers, performance, and continuous improvement.
- Carrefour service clientRemote Customer AdvisorRETAIL (SMALL BUSINESS)September 2016 - September 2021 (5 years)Saint-Etienne, FranceExperience focused on remote customer relations, handling customer requests, and multichannel communication.Main responsibilities:✅ Handling incoming and outgoing calls✅ Processing customer requests by email✅ Monitoring surveys and relaying information✅ Assisting customers with their procedures✅ Participating in a project related to social media management for a food delivery service✅ Contributing to service quality and customer satisfaction.This experience allowed me to strengthen my skills in listening, communication, responsiveness, problem-solving, and customer relations.
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Education
- Freelance Community Manager TrainingNomaad Digital2026Formation Community Manager Freelance, Formation Community Manager Freelance
- Remote Customer Advisor CertificationHito Formation2017Certification Conseiller Clients à Distance, Relation client à distance