About Gregory
English
Native or bilingual
Japanese
Fluent
French
Native or bilingual
Experience
- Tokyo IT Services Co., LtdTechnical Support EngineerNovember 2004 - July 2005 (8 months)Tokyo, Japan• Technical support for English-speaking and Japanese clients, offices, and embassies, providing quick and effective solutions to problems.• Installation, configuration, and maintenance of Windows XP, 2K, 98, and 95 systems, including reinstallation, backup, and troubleshooting.• Performing on-site support and hardware repair, assembling and repairing desktop and laptop computers to ensure optimal system performance.
- BMW Japan Finance Corp.,System EngineerSeptember 2006 - December 2009 (3 years and 3 months)JapanWorkplace Environment ManagementDeployment and maintenance of OS images with Symantec Ghost, administration of SMS 2003/2007 for workstation management (PCs, laptops, monitors). Creation of VB and batch scripts for maintenance, installation, and software updates, as well as login script management. Internal applications referent. Coordination between Japanese users and support/vendors for MMS and CCS systems. Level 2/3 support, source code update (VSS), documentation review, system maintenance, and troubleshooting.Infrastructure ServicesVMware administration, Windows 2003 R2 installation/monitoring, P2V migrations. Supervision via NetIQ, WSUS update management, and security patches. AD administration, GPO review, file server management (security groups, quotas). SharePoint 2003/2007 supervision (security, backups) and K2.NET (workflow) management. Maintenance of 40 Windows 2003 virtual machines (VMware): databases, files, printing, IIS, security, backups, MS SQL 2005 query processing.Project ManagementTracking of test cases (UAT, FAT), internal application deployment, installation and disaster recovery management. Project management for SharePoint 2003→2007 and file server 2003→2003 R2 migrations (quotas, policies, security).
- Binance,Global IT ManagerNovember 2018 - October 2020 (1 year and 11 months)Tokyo, Japan• Led a multinational team of 3 IT engineers, overseeing backend IT services for branches and remote staff, including network operations, technical support, asset management, and security.• Designed and built AWS environments for cloud solutions (Atlassian solutions, VPN, mobile device management gateway), including VPC, security groups, EC2, AMIs, and S3.• Successfully integrated and managed the Okta SSO solution, enhancing access management for over 200 applications and 1,500 users.• Operated various IT-related projects, streamlining processes and optimizing resources.• Transformed branch networks by designing and deploying a cloud-managed solution with Cisco Meraki devices, increasing efficiency and reducing maintenance costs.• Implemented a comprehensive mobile device management solution with VMware Workspace One, effectively managing 1,500 corporate assets across macOS, iPhone, Android, and Windows 10 platforms.• Managed office networks, user support, and escalation processes, asset management and security, workstation provisioning, vendors, and procurement and contract management.• Collaborated with DevOps teams to manage and implement security tools for applications hosted on AWS.• Developed and documented all IT policies, procedures, and standards to ensure consistency and compliance within the organization.• Optimized IT service request management by designing and implementing Jira Service Desk, streamlining workflows and improving response times.As IT Manager, I was responsible for ensuring the successful implementation and operation of all IT infrastructure services.
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Education
- AWS Certified Solution Architect - AssociateAWS Certified Solution Architect - Associate
- University of Luxembourg2004