Freelancer profile translated to English.

Description

With over 15 years of experience in the retail sector, I have developed my expertise through various projects focused on areas such as service digitalization, branch management, team coaching, change management, and innovation of solutions for national and international projects.

Passionate, dynamic, proactive, innovative, I will be pleased to assist you in all your projects focused on service digitalization, coaching and people management, project management, and commercial growth.

Together, we will define the duration of the mission and the tasks to be accomplished to achieve the objectives.

Languages

French
Native or bilingual
English
Fluent
German
Conversational

Workplace preferences

Can work on-site

Liège (up to 50km)

Viziit app
Digital Strategy Consultant
TRAVEL AND TOURISM
February 2022 - Today (4 years and 6 months)
Liège, Belgium
Consulting and Development:

- Service Management Strategy
- Strategy for analysis and development of new digital approaches
- Integration of gamification.
- Optimization of 360° communication: Social Networks - Application - Radio Broadcast with Radio Contact
Project Management Digital Strategy
Mediamarkt
Branch Manager
RETAIL (SMALL BUSINESS)
September 2016 - January 2022 (5 years and 4 months)
Liège, Belgium
• Member of the Herstal Branch Management Committee.
• Active participation in determining the branch's commercial and marketing strategy.
• Day-to-day management of administrative tasks
• Determination and management of annual revenue of €30 Million.
• Coaching and managing sales teams to optimize results through service development.
• Liaison between the field and various strategies with the management of 4 Managers, 4 Floor Managers, 2 assistants, and 55 co-workers.
- Responsibility for recruitment and internal training
• Application and development of the group's Marketing strategies.
• Development of service quality and customer care to improve our NPS "Customer Delight" results.
- Responsible for local sectoral negotiations with our suppliers (Orange-Proximus-Samsung-Apple…)
- Implementation of digital solutions for autonomy in Pickup and Ship for Online orders.
Sales Director People Management Coaching Sales Strategy Customer Experience
Mediamarkt
HR Project Digital Manager
HUMAN RESOURCES
October 2015 - December 2016 (1 year and 3 months)
Bruxelles, Belgium
Digitalization and Gamification of HR Projects:

- Think in colors.
- Digital training.
- Implementation of the gamified platform "Fun@Work".
- Determination, management, and development of KPIs by sector.
- Development plan.
Human Resources Individual Coaching Team Coaching Project Management Project Management