Freelancer profile translated to English.
Back to original languageAbout Grégory
Hello 👋 thank you for your interest in my profile 🙂
I have been managing digital projects methodically since 2001. I work on business, client, technical, communication, marketing, and product and service design aspects.
Between managing business and technical teams, my most recent mission involved implementing chatbots and a search platform.
I was the product owner and product manager for customer areas in the insurance sector.
I was able to design and manage a new digital offering with traffic acquisition, transformation, and handover to a team of professionals. This transformation mission had a significant national impact.
Able to switch between focus and big picture and to champion subjects at the executive level, I will be your ally in projects.
I would be delighted to connect and understand how I can help you.
French
Native or bilingual
Can work on-site
Lille (up to 10km), Paris (up to 10km), Arras (up to 10km), Valenciennes (up to 10km)
Experience
- Malakoff HumanisProject Director for Employee ExperienceBANKING AND INSURANCEJuly 2022 - Today (3 years and 11 months)Lille, FranceManagement and coordination of 3 chatbot and search platform projectsIn a mix of innovative technological environment and traditional businessAnd an approach aimed at improving team self-care (autonomy) and service quality- Functional design (PBS)- Facilitation of business teams in an agile approach- MOSCOW prioritization- Writing USER STORIES - in JIRA- Implementation of metrics such as NES, CSAT, Speed, Feedback, and NOMATCH- Agile piloting and rituals- Change and communication implementation
- Malakoff HumanisManager of Private Customer AreaJune 2021 - July 2022 (1 year and 1 month)Lille, FranceProduct owner of the private customer area- Improve customer experience and satisfaction- Implement new features- Manage performance- Increase usage and self-care- Manage internally >1M users
- Malakoff HumanisManager of Social Support for Carers and DependentsJune 2019 - May 2021 (1 year and 11 months)Lille, FranceEnsure individualized support pathways for carers for themselves and their dependent loved ones through a team of 25 professionals and within a customer journey approach. Develop the essential-autonomie.com platform, the leading website for information, guidance, and support for carers. Develop social support for carers to help them find balance between their professional life, personal life, and carer responsibilities. Develop the ORIZEA mission (AGIRC ARRCO) to support individuals in finding suitable living arrangements as they age.
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Education
- Certification, ManagementEMLYON Business School2013Certification, management
- Google Analytics Individual Qualification, Web AnalyticsGoogle academy2013Google Analytics Individual Qualification, Webanalyse