Freelancer profile translated to English.
Back to original languageAbout Grégory
“Customer service shouldn't be a department, it should be the entire company” Tony Hsieh
Dear SME, VSE or large Group executive,
I imagine with you the best experience for your customers and users.
I am committed to designing simple, frictionless user journeys that require as little training as possible.
For over 10 years in managing and improving customer relations processes and customer financial processes (billing, collection and recovery flows, fraud, financial transactions).
I bring my 2 key skills to the success of your projects:
- Continuous Improvement, certified Lean Six Sigma Black Belt, I adapt Lean and SPC tools to your needs.
- Performance & Data: creating dashboards and animating performance holds no secrets for me :)
I have over 13 years of experience in risk management and financial steering in companies.
Example objectives:
Develop a free and innovative web app for budget management... better than Bankin’! ;)
Develop a web app to access social microcredit
Improve the quality and processing time of files
Implement a "Serious Game" application for performance animation
Segment customers in default for a differentiated approach
Redesign performance steering dashboards
-----------
Example achievements:
Manage customer appointments from the CRM software
Stock optimization
Boost remuneration
Creation of operational dashboards
Leverage CRM to better understand the customer
Extract and analyze data from DWH (Data Warehouse)
Manage Lean Six Sigma Projects
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- CRESUSProduct OwnerCIVIC AND SOCIAL ORGANIZATIONSFebruary 2021 - Today (5 years and 3 months)Strasbourg, FranceManaged the development of a Progressive Web App using agile methodology.Defined users and their needs.Defined user journeys.Created the Product backlog.Defined monitoring metrics and developed dashboards.
- CESILean Six Sigma TrainerEDUCATION AND E-LEARNINGJanuary 2021 - Today (5 years and 5 months)Strasbourg, FranceLean 6 Sigma training: complete DMAIC review, Study and practical application of statistics and SPC, Lean Management, Business Case Study, Implementation of relevant process and team steering tools
- CRESUSFreelance MissionCIVIC AND SOCIAL ORGANIZATIONSSeptember 2019 - February 2020 (6 months)Strasbourg, FranceProcess Review and operational steering analysisOrganizational audit mission:Immersive interviewsReading and analysis of activity reportsIdentification of improvement leversTransformation action plan
Recommendations
Be the first to recommend Grégory
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master in Logistics and Quality, with a specialization in Quality ManagementESM Metz2007Outils d'amélioration continue, Démarches qualit. Certification AFAV et Green Belt. Process, logistique, QHSE
- European Bachelor in Marketing (DEESMA)ICOSUP2005Le DEESMA (Diplôme Européen d'Etudes Supérieur en MArketing) : Bachelor européen en marketing de niveau bac+3 : Marketing opérationnel Web marketing Marketing stratégique Matrices d’analyse Marketing international et spécificités des marchés européens, étrangers et émergents Marketing bancaire, inter-entreprises (B to B) et des services
Certifications
- Black BeltBCF Consultant2017