Freelancer profile translated to English.
Back to original languageAbout Gregoire
Lead Product Manager with over 15 years of experience, I support B2B organizations in structuring, managing, and scaling high-stakes SaaS products for business and customers.
I am involved in the entire product lifecycle: vision and strategy, outcome-oriented roadmaps, high-impact prioritization, delivery management, and user adoption. My goal is to maximize delivered value while ensuring execution in complex environments.
Accustomed to international and key account contexts (Banking, Insurance, Industry), I have managed multidisciplinary and distributed product teams, coordinated several delivery teams, and contributed directly to business growth (ARR, Revenue, Time-to-Market, Customer Satisfaction).
In recent years, I have integrated data-driven, AI, and No-Code approaches to product development: AI features in production, automated workflows, pragmatic POCs, and accelerated time-to-value, always with a user-centric and results-oriented approach.
At the intersection of product, delivery, and customer, I work in close proximity with technical teams and business stakeholders to align vision, execution, and adoption, and to establish sustainable product practices.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Graad SantéNO CODE / AI CONSULTANTEDUCATION AND E-LEARNINGMay 2025 - November 2025 (6 months)Paris, FranceDesign and deployment of a No-Code and AI-based solution to track customer satisfaction.Unified performance monitoring through automated KPIs and qualitative analysis from AI.Creation of an alert system identifying negative feedback and accelerating corrective actions.Ensured simple and low-cost maintenance, without external service providers.
- TinubuHEAD OF CLIENT SOLUTIONSSOFTWARE PUBLISHINGJuly 2023 - April 2025 (1 year and 9 months)Paris, FranceResponsible for managing Product, Technical Account Management, and Support teams (15 people), covering the entire customer lifecycle, from onboarding to production.Served as a coordination point between clients, technical teams, and product to secure delivery, structure client communication (committees, reporting, forecasts, release notes), and ensure long-lasting client relationships. Participated in Client Advisory Boards and executive steering committees.Managed the product roadmap and coordinated several international teams, balancing client projects, core product evolutions, and innovation. Led discovery initiatives to transform client needs into scalable solutions.Results: improved NPS from 5 to 7, reduced support processing times by 20%, decreased maintenance costs by 20%. Organization growth from 2 to 5 international teams, with 80% of processes streamlined.Led the integration of the first AI/ML features into the product (functional chatbot, recommendation models). Managed P&L and budget (€1.4M), structured delivery governance and end-to-end KPIs.
- TinubuLEAD PRODUCT MANAGERSOFTWARE PUBLISHINGJuly 2018 - June 2023 (4 years and 11 months)Issy-les-Moulineaux, FranceManaged two strategic SaaS applications, representing 70% of revenue. Defined product vision, built roadmap, and prioritized backlog in an international context. Managed 10 major implementation projects.Managed 10 Product Owners across 5 Scrum teams (approx. 50 people). Oversaw product delivery, monitored team velocity, and continuously arbitrated between business value, quality, and deadlines.Directly contributed to business growth by tripling ARR (€5M to €15M) through the sale of CIS products to new clients. Led the redesign of key platform components, generating measurable gains in user experience and operational efficiency through a data-driven approach.Extended API coverage to 80% of product features, facilitating automation and integration with third-party solutions.Involved in pre-sales and international implementation projects: demonstrations, workshops, needs qualification, high-level solution design, and coordination with UX and engineering teams.
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Education
- Executive master (certified program): “Driving Digital Transformation with AI”ESCP2025Executive Master certifiant dédié au pilotage de la transformation digitale par l’Intelligence Artificielle. Le programme couvre les fondamentaux de l’IA, ses cas d’usage business, la gouvernance des données, l’impact organisationnel et éthique, ainsi que la mise en œuvre opérationnelle de projets IA au service de la performance, de l’innovation et de la création de valeur.
- Executive education: “Enhance your Leadership Skills”HEC2025Programme Executive Education d’HEC dédié au développement des compétences de leadership. Formation axée sur le leadership personnel et collectif, la prise de décision en contexte complexe, la communication d’influence, la gestion des équipes et l’accompagnement du changement au sein des organisations.