Description

Executive Virtual Assistant with experience in providing high-level organizational and operational support to entrepreneurs, managers, and professionals.

I help my clients optimize their time and improve efficiency by managing key daily activities with precision, discretion, and reliability.

My core services include:

calendar and appointment management

email management and follow-ups

administrative and operational support

coordination with clients and suppliers

travel planning and meeting organization

I have a strong background in hospitality and executive assistance, environments where attention to detail, confidentiality, and problem-solving are essential.

I work fluently in Italian, English, French, and Brazilian Portuguese, supporting clients with international activities and communications.

I am available for ongoing collaborations and monthly support packages, working remotely with flexibility and professionalism.

Languages

Italian
Native or bilingual
English
Fluent
Portuguese
Fluent

Workplace preferences

Remote only

Primarily works remotely

Hotel Belair
Hotel Manager
HOSPITALITY
January 2024 - December 2025 (1 year and 11 months)
Sorrento, Italy
Gestione Operativa: Sovrintendere alle attività di ricevimento, housekeeping, ristorazione e servizi agli ospiti per garantire un funzionamento fluido.
Gestione Risorse Umane: Assumere, formare, pianificare i turni e guidare lo staff, incoraggiandone la collaborazione.
Amministrazione e Finanze: Gestire il budget, analizzare i report finanziari, monitorare i costi, definire le tariffe delle camere e massimizzare i profitti.
Customer Care: Gestire le recensioni, risolvere i reclami, accogliere gli ospiti (specialmente VIP) e mantenere elevati standard di qualità.
Marketing e Vendite: Sviluppare strategie promozionali, collaborare con agenzie di viaggio/tour operator e analizzare la concorrenza.
Relais & Chateaux Caesar Augustus
Assistente al Reservation Manager / Revenue Executive
TRAVEL AND TOURISM
January 2019 - January 2020 (1 year)
Capri city, Italy
Key Responsibilities & Duties
Revenue Optimization: Collaborates with revenue management to adjust rates based on demand, managing room inventory to maximize profitability.
Booking Management: Handles incoming inquiries, confirms reservations, and manages group bookings, cancellations, and no-shows.
Team Leadership: Recruits, trains, and supervises reservation staff, setting schedules and monitoring performance.
System & Channel Management: Updates and maintains accuracy across online travel agencies (OTAs), Global Distribution Systems (GDS), and the property management system (PMS).
Reporting: Generates daily, weekly, and monthly reports on booking rates and revenue trends for management.
Guest Service: Resolves booking discrepancies and handles VIP or special requests to ensure high satisfaction.
Hospitality MEMAIL MANAGEMENT customer service

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Perito Tecnico per il Turismo
ITT Flavio Gioia - Amalfi
2005

Other

Graziana Alessia Spano

Assistente Virtuale di Direzione Multilingue

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