About Gousul Abrar
IT professional with progressive experience in network engineering, IT support, and service delivery across enterprise environments. Adept at managing complex IT infrastructures, troubleshooting and resolving hardware/software/network issues, and implementing process improvements to enhance operational efficiency. Proven expertise in cloud and virtualization technologies, IT service management, and automation of routine processes to optimise system performance and reduce downtime. Skilled in stakeholder engagement, data-driven decision-making, and leveraging analytics tools to improve service delivery and business insights. Recognised for driving IT service improvements, streamlining workflows, and leading cross-functional teams to exceed performance targets. Strong foundation in Power BI and reporting, enabling actionable insights to support business objectives.
• Extensive experience with ITSM practices, incident/problem/change management, and service improvement initiatives.
• Proficient in Azure, Active Directory, Intune, Veeam, PXE deployment, and enterprise-level network protocols (BGP, EIGRP, MPLS).
• Demonstrated ability to lead support teams, optimize service desk operations, and deliver measurable performance improvements.
• Experienced in data collection, reporting, and visualization using BI tools to support strategic decision-making.
• Committed to continuous improvement, operational excellence, and delivering high-quality IT services aligned with goals.
English
Native or bilingual
French
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Procter & Gamble (P&G)Data AnalystSeptember 2024 - Today (1 year and 9 months)Paris, France• Developed and maintained interactive Power BI dashboards for sales, supply chain, and marketing teams, enabling real time KPI tracking across regional business units.• Automated recurring reports using Python (pandas) and SQL, reducing manual data preparation/improving data reliability.• Conducted data quality checks across Azure and on-premise sources to ensure accurate and consistent reporting.• Partnered with business leaders to define new KPIs and standardise performance measurement across functions.• Optimised Azure-based data pipelines to improve refresh performance and reduce system latency.• Provided ad-hoc analytical support for operational, financial, and brand-specific business questions. Accomplishments → Boosted leadership decision accuracy by 40% through high-impact dashboards that improved executive visibility. → Reduced manual reporting workload by 60% through automated pipelines and workflow restructuring.
- CitiSupport EngineerAugust 2023 - April 2024 (8 months)Belfast, UK• Engaged directly with enterprise clients to identify, diagnose, and resolve complex hardware, software, and network issues, ensuring minimal operational disruption.• Designed, deployed, and maintained cloud network infrastructures across multiple data centres, ensuring secure, high speed connectivity and optimised performance.• Developed and implemented automated patch management and software deployment scripts, improving system integrity and reducing manual intervention.• Configured and optimised advanced network protocols (BGP, EIGRP, MPLS) and managed network routing to maximise reliability and throughput.• Administered Azure Active Directory, managing user access, permissions, and security for enterprise-scale systems.• Monitored operational systems continuously, conducting root cause analysis of failures and creating detailed post-mortem reports to drive process improvements.
- GSK House LTDNetwork EngineerSeptember 2020 - July 2023 (2 years and 10 months)Weybridge, UK• Built and maintained enterprise-level networks, deploying PXE-based system builds, configuring Active Directory, and managing network access policies.• Provided technical support for MS Office (2013/2016/365) and Mac/Apple devices, resolving hardware/software issues.• Administered and customised Intune roles to automate device enrollment, provisioning, and policy enforcement.• Maintained virtualised environments (ESXi, vCenter, vMotion, Storage vMotion, vRealize, Hyper-V) to optimize system performance and scalability.• Troubleshot and resolved DNS, DHCP, and other network service issues to ensure uninterrupted connectivity.
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Education
- Microsoft PL-300 – Power BI Data AnalystMicrosoft PL-300 – Power BI Data Analyst
- Bachelor of EngineeringAnurag Engineering College2016Bachelor of Engineering