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Gorm LaugesenGL

Gorm Laugesen

Senior Advisor and Interim Executive * CIO CTO CDO

€1,400/day
Copenhagen, DK
15+ years

Average response time: 1 hour

About Gorm

Senior advisor and interim executive working at the intersection of business, operations and technology. The distinctive strength is not a single domain, but the combination: Responsibility held across business, development and technology delivery within financial services, spanning pension, banking and insurance. That combination supports seeing across the whole and translating complex change into concrete improvements in business and operations.

In practice this means setting direction and prioritisation, and using technology, data and organisation as levers for better results. Portfolio management has been run across both waterfall and agile delivery, programmes and portfolios, built on a consulting foundation of more than 50 engagements as both an internal and an external advisor.

This is particularly relevant for organisations that want to professionalise or mature their IT and technology function, or move IT from a support function focused on stability and basic processes to a strategic value creator built on data, frontline capability and management strength. Mandates range from advisory to C-level and CIO, CTO or CDO-level leaders on technology strategy and operating models, through to interim CIO, CDO and Transformation Director roles.
  • Danish

    Native or bilingual

  • English

    Fluent

Can work on-site
Copenhagen (up to 50km)

Experience

  • ATP
    VP Business Development (Digital Transformation, Data & IT)
    PUBLIC SECTOR
    November 2024 - Today (1 year and 8 months)
    Hillerød, Denmark
    Executive responsibility for digital transformation, data, customer journeys and IT in AES, a regulated, customer-facing organisation of ~500 FTE in the ATP Group handling sensitive social and medical data (labour market insurance). Co-led the business as one of two executives, running the ~100 FTE development organisation (~100 features per quarterly Program Increment) across Denmark and Greece through 2 managers and 6 further leaders, with a budget of approx. DKK 100M and regular participation in board and senior forums. Owned customer journeys and stakeholder management.

    • Lifted completed cases to a record high (+7% YoY) through case-resolution targets, operational KPIs and a data-driven steering solution and process improvements, while reducing backlog and average case age
    • Drove AI adoption into daily operations, conversational AI/RAG knowledge search, automated journaling and machine translation, validated through an AES-wide Copilot trial (300 users, ~70 superusers), with governance for AI experimentation and early AI Act readiness
    • Reduced incidents on critical customer-facing systems by 21% YoY through stronger incident, change and release governance (ServiceNow)
    • Consolidated the development organisation, removing a team to sharpen delivery focus and reduce cost
    Digital Transformation artificial intelligence IT Strategy Team management Data Governance
  • DS Norden
    Head of Group Data and IT
    TRANSPORTATION
    August 2023 - September 2024 (1 year and 1 month)
    Copenhagen, Denmark
    Led a global IT and data organisation of ~40 FTE across four countries in a commercially driven shipping company, with a mandate to consolidate, simplify and professionalise IT and data. Reported to the CFO with a budget of approx. DKK 50M, accountable for cost efficiency, operational stability and technology as an enabler of business performance.

    • Established enterprise architecture, technology standards and a structured technology-selection process, professionalising IT governance
    • Introduced generative AI (M365 Copilot) early, with a structured adoption and governance approach to capture productivity within clear risk discipline
    • Cut IT infrastructure and vendor costs by DKK 3–4.5M over five years, decommissioning the Citrix environment from 29 to 10 servers, lowering energy use and strengthening data resilience
    artificial intelligence Digital Transformation Cost Reduction IT Strategy CIO
  • PFA Pension
    Senior Business Transformation and Digital Leadership Roles, incl. Acting CIO
    BANKING AND INSURANCE
    February 2013 - July 2023 (10 years and 5 months)
    Copenhagen, Denmark
    Held a series of senior roles over a decade in one of Denmark's largest pension and insurance companies, evolving from business development into digital delivery leadership and acting CIO responsibility across the full technology lifecycle (~250–300 FTE). Led the digital development unit of ~100 FTE across Denmark and Poland within a 30–40 team SAFe setup, through 3 agile leaders and 4 people managers, owning enterprise platforms, delivery and operations in a highly regulated, sensitive-data environment and developing the organisation toward T-shaped profiles.

    • Owned enterprise platforms end to end, initiating S/4HANA migration (CRM and ERP), and modernised customer-advisor platforms, lifting advisor productivity and contributing an estimated DKK 200m+ in top line
    • Drove DKK 100m+ in annual bottom-line growth in health insurance through redesign of data, systems, processes and business rules
    • Introduced RPA across operations, delivering productivity equivalent to ~11+ FTE annually
    • Reduced severe incidents by more than 90% through ITIL disciplines, risk-based testing and operational rigour
    • Established consolidated business performance reporting to the Board and a standing forum for executive management and SVPs to align on status and priorities, acting as gatekeeper for material to the executive team and Board
    • Sustained employee satisfaction at 6.4/7 while delivering through major organisational change
    Finance sector CIO Digital Transformation Agile method Team management

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Education

  • M.Sc. in Economics and Business Administration
    Copenhagen Business School
    M.Sc. in Economics and Business Administration
  • Executive education
    Harvard Business School
    Executive education

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