About Gorm
Danish
Native or bilingual
English
Fluent
Experience
- ATPVP Business Development (Digital Transformation, Data & IT)PUBLIC SECTORNovember 2024 - Today (1 year and 8 months)Hillerød, DenmarkExecutive responsibility for digital transformation, data, customer journeys and IT in AES, a regulated, customer-facing organisation of ~500 FTE in the ATP Group handling sensitive social and medical data (labour market insurance). Co-led the business as one of two executives, running the ~100 FTE development organisation (~100 features per quarterly Program Increment) across Denmark and Greece through 2 managers and 6 further leaders, with a budget of approx. DKK 100M and regular participation in board and senior forums. Owned customer journeys and stakeholder management.
- Lifted completed cases to a record high (+7% YoY) through case-resolution targets, operational KPIs and a data-driven steering solution and process improvements, while reducing backlog and average case age
- Drove AI adoption into daily operations, conversational AI/RAG knowledge search, automated journaling and machine translation, validated through an AES-wide Copilot trial (300 users, ~70 superusers), with governance for AI experimentation and early AI Act readiness
- Reduced incidents on critical customer-facing systems by 21% YoY through stronger incident, change and release governance (ServiceNow)
- Consolidated the development organisation, removing a team to sharpen delivery focus and reduce cost
- DS NordenHead of Group Data and ITTRANSPORTATIONAugust 2023 - September 2024 (1 year and 1 month)Copenhagen, DenmarkLed a global IT and data organisation of ~40 FTE across four countries in a commercially driven shipping company, with a mandate to consolidate, simplify and professionalise IT and data. Reported to the CFO with a budget of approx. DKK 50M, accountable for cost efficiency, operational stability and technology as an enabler of business performance.
- Established enterprise architecture, technology standards and a structured technology-selection process, professionalising IT governance
- Introduced generative AI (M365 Copilot) early, with a structured adoption and governance approach to capture productivity within clear risk discipline
- Cut IT infrastructure and vendor costs by DKK 3–4.5M over five years, decommissioning the Citrix environment from 29 to 10 servers, lowering energy use and strengthening data resilience
- PFA PensionSenior Business Transformation and Digital Leadership Roles, incl. Acting CIOBANKING AND INSURANCEFebruary 2013 - July 2023 (10 years and 5 months)Copenhagen, DenmarkHeld a series of senior roles over a decade in one of Denmark's largest pension and insurance companies, evolving from business development into digital delivery leadership and acting CIO responsibility across the full technology lifecycle (~250–300 FTE). Led the digital development unit of ~100 FTE across Denmark and Poland within a 30–40 team SAFe setup, through 3 agile leaders and 4 people managers, owning enterprise platforms, delivery and operations in a highly regulated, sensitive-data environment and developing the organisation toward T-shaped profiles.
- Owned enterprise platforms end to end, initiating S/4HANA migration (CRM and ERP), and modernised customer-advisor platforms, lifting advisor productivity and contributing an estimated DKK 200m+ in top line
- Drove DKK 100m+ in annual bottom-line growth in health insurance through redesign of data, systems, processes and business rules
- Introduced RPA across operations, delivering productivity equivalent to ~11+ FTE annually
- Reduced severe incidents by more than 90% through ITIL disciplines, risk-based testing and operational rigour
- Established consolidated business performance reporting to the Board and a standing forum for executive management and SVPs to align on status and priorities, acting as gatekeeper for material to the executive team and Board
- Sustained employee satisfaction at 6.4/7 while delivering through major organisational change
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Education
- M.Sc. in Economics and Business AdministrationCopenhagen Business SchoolM.Sc. in Economics and Business Administration
- Executive educationHarvard Business SchoolExecutive education