Freelancer profile translated to English.
Back to original languageAbout Gonzalo
I am a Customer Success specialist with international experience in client management, claim reduction, and strategic communication. I help startups and SMEs optimize their customer relationships, foster loyalty, and improve operational processes.
Strongest Skills 💪:
1. Clear and effective communicationwith international clients and teams.
2. Optimization of customer service processesto improve efficiency.
3. Claim management and resolutionwith a preventive approach.
4. Strategic Customer Success visionto reduce costs and increase loyalty.
5. **Empathy and active listening**, transforming client relationships into collaboration.
Spanish
Native or bilingual
English
Fluent
Catalan
Fluent
Remote only
Primarily works remotely
Experience
- Fedrigoni GroupCustomer Success EMEA & LATAMCHEMICALMay 2023 - Today (3 years and 3 months)Barcelona, SpainDriving business and technical relationships with clients, building trust, promoting continuous improvement in their processes, and supporting the implementation of new technologies.General results of claim management and their causes, establishing priorities by defect type, incident size, and performance of production centers.
- Coding Giants EspañaCustomer Service and Sales Manager LATAMVIDEO GAMES AND ANIMATIONOctober 2021 - May 2023 (1 year and 7 months)Barcelona, Spain• Operational management (CRM) of registrations, billing, operational logistics for service provision, franchises, potential clients, and distribution channels for the company's products and services.
- Felder Group IbericaCommercial TechnicianMay 2021 - September 2021 (4 months)Barcelona, SpainAdministrative management of collections, orders, technical incidents, and after-sales service.Development of sales objectives, acquisition of new clients and leads, loyalty, and portfolio maintenance.
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Education
- Forest EngineerUniversity of Chile2003Ingeniero Forestal
- Diploma in Operations Administration, Operations Management and SupervisionPontifical Catholic University of Chile2008Diplomado en Administración de Operaciones, Gestión y supervisión de operaciones