Freelancer profile translated to English.

Description

I am a Project Manager and consultant with more than 8 years of experience leading technology projects in sectors such as health, retail, banking, and education. Specialized in the implementation of SaaS platforms (Zendesk, Make, SAP, Salesforce) and process automation.

I help companies scale their digital operation through the integration of CX tools, workflow automation, and the design of customer-centric journeys. I have worked with brands such as RedSalud, CasaIdeas, and Camanchaca, ensuring on-time deliveries with measurable impact.

Currently, I lead Altwin Partners, an independent consultancy focused on Customer Experience and operational efficiency.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Zerviz (RedSalud, Casa Ideas, Copa Airlines, Consalud)
Project Manager
September 2021 - June 2025 (3 years and 9 months)
Chile
I led the implementation and continuous improvement of rFlex.io in RedSalud, with a direct impact on operation and service quality.
• I managed cross-functional projects with a focus on operational efficiency and technology adoption.
• I coordinated multidisciplinary teams under Agile methodologies and continuous improvement frameworks.
• I designed workflows and post-implementation support processes.
• I identified opportunities for improvement and collaborated with stakeholders for prioritization and execution.
• I participated in a GES/CAEC care improvement project for Consalud, optimizing response and traceability processes for insured individuals.
—Universidad Técnica Federico Santa María
Project Manager
October 2016 - August 2021 (4 years and 10 months)
Chile
• I designed and implemented operational improvement and institutional transformation projects.
• I coordinated interdepartmental initiatives, managing resources and schedules. Creating two careers and accrediting five.
—CCU
Commercial Head
October 2015 - September 2016 (11 months)
Chile
• I led commercial and sales strategies.
• I established key relationships with clients and suppliers.
• I managed brand positioning in high-impact events such as the Festival del Huaso de Olmué, Festival de Viña del Mar, and other festivals associated with the brand.