Freelancer profile translated to English.

Description

Hi, I'm Deniz, an IT technician and car enthusiast. This means I can not only create great websites that are highly ranked and meet all SEO criteria, but I also have a good understanding of all DMS systems, bringing practical expertise especially for car dealerships. I am currently helping hundreds of car dealerships with their journey into digitalization and can also be helpful in all other industries.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Turkish
Native or bilingual

Workplace preferences

Can work on-site

Bingen am Rhein (up to 50km)

ilexius
2nd Level IT Support & Rollout/Project Manager
April 2025 - Today (1 year and 2 months)
• Professional handling of tickets and efficient troubleshooting via remote maintenance (> 50% of ticket processing)
• Maintenance and preparation of customer data as well as coordination of national and international projects
• International software setup and customer support (e.g., JLR, BMW, VAG)
• Development and continuous maintenance of a sales platform, setup of end devices as well as organization of goods procurement and dispatch (>30% more sales)
Wordpress Webdesign SEO Shopify Project Management
(Fahrrad XXL,
Customer Experience & Sales Assistant
March 2024 - April 2025 (1 year and 1 month)
• Daily customer service for repairs, inspections, and complaints
• Customer advice for bicycles, accessories, and inspection appointments
• Troubleshooting local printers and systems
• Documentation of orders/complaints as well as troubleshooting and reading of e-bikes