About Gökdeniz
German
Native or bilingual
English
Fluent
Turkish
Native or bilingual
Experience
- ilexius2nd Level IT Support & Rollout/Project ManagerApril 2025 - Today (1 year and 2 months)• Professional handling of tickets and efficient troubleshooting via remote maintenance (> 50% of ticket processing)• Maintenance and preparation of customer data as well as coordination of national and international projects• International software setup and customer support (e.g., JLR, BMW, VAG)• Development and continuous maintenance of a sales platform, setup of end devices as well as organization of goods procurement and dispatch (>30% more sales)
- (Fahrrad XXL,Customer Experience & Sales AssistantMarch 2024 - April 2025 (1 year and 1 month)• Daily customer service for repairs, inspections, and complaints• Customer advice for bicycles, accessories, and inspection appointments• Troubleshooting local printers and systems• Documentation of orders/complaints as well as troubleshooting and reading of e-bikes
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Education
- Bachelor of EngineeringHSRMBachelor of Engineering
- Friedrich List Wiesbaden2023
Certifications
- Marketing ExpertHubspot2024