Freelancer profile translated to English.
Back to original languageAbout Gloria
SPA Director, consultant, trainer, and coach, I support companies and individuals in transforming their performance, image, and professional and personal balance.
I work with structures (SPAS, hospitality, companies) to improve their reputation, quality of service, organization, and team engagement.
In parallel, I support individuals in developing their self-esteem, professional posture, and overall well-being.
My approach combines operational excellence, strategic management, digital transformation, and human development.
Support for Companies & Structures
I offer acomprehensive strategic auditto adjust the offering based on the market and optimize the overall performance of the structure.
360 Program:
- Optimization and digitalization of processes
- Omnichannel customer experience and journey
- E-reputation management
- Brand positioning
- Business development & loyalty
Management & Team Performance
- Corporate team coaching
- Leadership & managerial posture
- Team re-motivation and cohesion with change management support
WFCV & Burnout Prevention
- WFCV (Well-being and Working Conditions Quality) training
- Prevention of professional burnout
- Positive psychology tools
- Sustainable team engagement
Repositioning & Excellence
- Optimization of protocols, quality standards, and customer experience
- Team training and skill development
- Revaluation of offerings and upgrading of services
Individual Support
- Self-esteem and confidence coaching
- Image consulting & makeover
- Positive psychology advice
My mission:
Reveal potential and elevate performance.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Portuguese
Conversational
Can work on-site
Paris (up to 15km)
Experience
- Bains du MaraisSPA DirectorHEALTH AND WELLNESSFebruary 2026 - Today (4 months)Paris, France
- Leadership & Coaching
- Taking over and revitalizing disengaged teams- Individual and collective coaching, developing a culture of excellence and benevolent performance- Training in luxury codes, professional posture, and service standards (LQA)- Change management and organizational structuring- Strategic Direction & Operational Excellence
- Defining a premium vision aligning image, customer experience, and profitability- Strategic repositioning towards a high-end universe- Audit and optimization of processes, harmonization of quality protocols and reception standards- Supervision of the customer experience from booking to loyalty- Performance & Development
- Monitoring performance indicators (Revenue, occupancy, average ticket)- Structuring the sales strategy and upgrading the offering- Aligning digital communication / on-site experience to strengthen image and loyalty - GloriaFacial Treatments and MakeupLUXURY GOODSJanuary 2022 - Today (4 years and 5 months)Paris, FranceWellness and beauty expertI help women regain confidence through treatments, beauty makeovers, and coaching
- Luxury Hotels & Spas (Collectionneur, Aubusson,Hotel Vendome, Maison ELLE, etc)FreelanceJanuary 2024 - Today (2 years and 5 months)Paris, FranceFacial treatments (Kobido, rejuvenating facial) Head spa Relaxing massages, prenatal massages, lymphatic drainage, deep tissue massage Welcoming guests and personalized client treatments Practicing various wellness massage techniques with cosmetic products
Recommendations
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Education
- MBA - Chief Digital Officer - Expert in Digital StrategyDigital Campus2025
- LQA Quality Assurance For Luxury CertificationCertification LQA Quality Assurance For Luxury
Skill set
Categories
- Other