Freelancer profile translated to English.

Description

👋 Hello, I am Glow, founder of VirtuGest, a remote administrative assistance service.

I support entrepreneurs, freelancers, and small businesses in managing their administrative tasks, to save them time and simplify their daily lives.

💼 Services offered:

Creation and follow-up of quotes / invoices

Customer reminders and payment follow-up

Agenda, email, and file management

Filing, archiving, and updating documents

One-time or long-term assistance according to your needs

🤝 My commitments:

Total data confidentiality

Adaptation to your internal tools and methods

Fluid, clear, and responsive collaboration

🌐 Discover more at

📩 Available for new remote missions.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sax depann
Accounting Administrative Assistant
AUTOMOBILE
May 2025 - Today (1 year and 1 month)
Dammarie-les-Lys, France
Create and follow up on claims files in conjunction with insurance companies.
• Collect and verify necessary documents (expert assessment, accident report, quotes, photos).
• Transmit expert reports and obtain repair approvals.
• Follow up on insurance billing and payments.
• Internal administrative follow-up
• Schedule expert appointments and organize repairs.
• Ensure filing and archiving of files (clients, insurance, expert assessments).
• Manage spare parts orders and check delivery notes.
• Invoicing and collection
• Prepare customer and insurance invoices.
• Follow up on payments and send reminders if necessary.
• Coordination with technical teams
• Transmit repair orders and monitor work progress.
• Communicate with body shops, painters, and mechanics to meet deadlines.
• Follow-up of approvals and relations with insurance companies
• Update documents necessary for approvals (agreements, audits, certifications).
• Ensure compliance with procedures imposed by partner insurance companies.
• Various administrative tasks
• Manage professional mail and emails.
• Update IT tools (garage software, tracking spreadsheet).
• Prepare activity reports for management (volume of files, deadlines, customer satisfaction).
Project Management Social Networks Sales Management Administrative Assistance
Lyscar
Accounting Administrative Assistant
AUTOMOBILE
May 2025 - July 2025 (2 months)
Melun, France
Create and follow up on claims files in conjunction with insurance companies.
• Collect and verify necessary documents (expert assessment, accident report, quotes, photos).
• Transmit expert reports and obtain repair approvals.
• Follow up on insurance billing and payments.
• Internal administrative follow-up
• Schedule expert appointments and organize repairs.
• Ensure filing and archiving of files (clients, insurance, expert assessments).
• Manage spare parts orders and check delivery notes.
• Invoicing and collection
• Prepare customer and insurance invoices.
• Follow up on payments and send reminders if necessary.
• Coordination with technical teams
• Transmit repair orders and monitor work progress.
• Communicate with body shops, painters, and mechanics to meet deadlines.
• Follow-up of approvals and relations with insurance companies
• Update documents necessary for approvals (agreements, audits, certifications).
• Ensure compliance with procedures imposed by partner insurance companies.
• Various administrative tasks
• Manage professional mail and emails.
• Update IT tools (garage software, tracking spreadsheet).
• Prepare activity reports for management (volume of files, deadlines, customer satisfaction).
Project Management Marketing
HTLfrance
Administrative Assistant
January 2020 - January 2025 (4 years and 11 months)
Daily administrative management
-Creation and updating of customer files (orders, after-sales service, deliveries)
-Drafting and sending quotes, purchase orders, invoices
-Delivery tracking (coordination with carriers if necessary)
-Management of customer emails: information, responses to requests, order status tracking
-Digital archiving of documents (invoices, contracts, deliveries...)

Customer relations / after-sales service
-Customer reminders for order confirmation, payment, or delivery
-Preparation of automatic messages (order receipt, shipment in progress, post-delivery review)
-Tracking return requests, exchanges, or disputes
-Liaison with sales or logistics teams

Remote sales management
-Tracking online sales (e-commerce site, marketplace, etc.)
-Updating dashboards: sales, deliveries, refunds
-Processing discount codes, promotional offers, or customer discounts
-Preparation of monthly reports for management or sales staff

Pre-accounting
-Recording sales and purchases in a tracking file or software
-Filing supplier invoices (carriers, furniture suppliers, service providers)
-Tracking customer payments and reminders for late payments
-Preparation of elements for the accountant
-Checking cash discrepancies

Remote tools used (examples)
-Google Sheets / Excel for tracking
-Invoicing software (Henrri, Quickbooks, Evoliz, etc.)
-Gmail / Outlook + WhatsApp Business
-Dropbox / Google Drive for digital archiving
-CRM or order software (if the company uses one)