About Gladys
Spanish
Native or bilingual
Portuguese
Conversational
French
Native or bilingual
English
Conversational
Catalan
Basic
Experience
- AutonomaVirtual AssistantJanuary 2025 - Today (1 year and 5 months)-Management of client emails and calendars, organizing meetings and calls. Customer service and follow-up, including quick responses to inquiries and social media comments. Coordination of internal projects, task tracking, and report preparation for clients or team. Updating and maintenance of databases and digital platforms (CRM, Notion, GHL, etc.). Preparation of activity reports and summaries for team decision-making. Support in organizing online events, retreats, or programs, managing registrations and logistics.
- Agente inmobiliario autónomoAdvisorSeptember 2017 - December 2024 (7 years and 3 months)Independent in commercial real estate. Personal and telephone customer advisor. Customer demand analysis. Visit management and planning. Drafting and creation of exhibition dossiers. Verification of client solvency. Follow-up of management via computer/telephone. Responsible for posting and tracking online advertisements. Expansion of the client portfolio.
- Netenders HoldingCustomer Service / Back OfficeApril 2022 - May 2023 (1 year and 1 month)Back office – Customer service by phone and email. Incident management. Shipment tracking.
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Education
- Master D2021Máster D
- Business ManagementIDRAC2010Gestión de empresas