Description

I am a trilingual virtual assistant (English, Spanish, and Turkish, with native level proficiency) specializing in administrative support, customer service, and communication management.

I help companies and entrepreneurs save time, improve customer experience, and maintain smooth daily operations, especially when working with international clients.

Services I offer:

Email management (EN/ES/TR)

Customer service (EN/ES/TR)

Calendar and appointment management

Social media assistance (posts and responses)

Document creation and basic invoicing

General administrative assistance

Tools I use:

(Certified) ChatGPT, Google Gemini, Zapier, Deepseek, Stable Diffusion (Certified), Nation, Asana, Trello

If you need reliable assistance to manage daily tasks and improve customer satisfaction, please don't hesitate to contact me. I offer a 5-hour trial to get started.

Languages

English
Native or bilingual
Spanish
Native or bilingual
Turkish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Viu Apartments
Receptionist
April 2024 - January 2026 (1 year and 9 months)
Spain
Welcome and assist guests in a professional, friendly, and efficient manner, ensuring a premium first impression.

Manage check-in and check-out procedures accurately, following luxury hospitality standards.

Handle reservations, room allocations, upgrades, and special guest requests.

Provide personalized assistance to VIP guests, maintaining discretion and confidentiality at all times.

Respond promptly to guest inquiries, complaints, and issues, ensuring swift and effective resolution.

Coordinate closely with housekeeping, concierge, and management to guarantee seamless service.

Process payments, invoices, and cash handling in compliance with hotel procedures.

Maintain up-to-date guest records and ensure data accuracy within the property management system (PMS).

Uphold brand standards, service protocols, and health & safety regulations consistently.
Remoto
Virtual Assistant
SOCIAL NETWORKS
February 2023 - Today (3 years and 4 months)
Valencia, Spain
Email management (EN/ES/TR)

Customer support (EN/ES/TR)

Calendar and appointment management

Social media support (posting & replying)

Document creation & basic invoicing

General administrative support

Tools I use:
Gmail, Google Calendar, Google Docs, Sheets, Canva, Instagram, Facebook, Zoom/Meet
Emailing administrative support customer service Communication Translator
SH Hoteles
Receptionist
January 2024 - April 2024 (3 months)
Valencian Community, Spain
Deliver a professional, courteous, and refined front-of-house service in line with brand and luxury hospitality standards.

Execute check-in and check-out procedures efficiently, ensuring accuracy and guest satisfaction.

Manage reservations, room assignments, upgrades, and special requests using the property management system (PMS).

Provide personalized assistance to VIP and repeat guests, maintaining the highest level of discretion and confidentiality.

Address guest inquiries, concerns, and complaints promptly, applying effective problem-solving and service recovery techniques.

Liaise with housekeeping, concierge, and other departments to ensure seamless guest experiences.

Handle billing, payments, and cash transactions in strict accordance with hotel policies and financial procedures.

Maintain accurate guest records and ensure compliance with data protection regulations.

Consistently uphold company policies, service standards, and health and safety requirements.