GCFreelancer profile translated to English.
Back to original languageAbout Giovanni
🥇10 yearsof experience in IT project management and cybersecurity
🚀 **Dual expertise**: Product Management & Technical Project Management, with particular skills in onboarding processes and user experience
📈 **Varied environments**: SAAS solution deployments, cloud and virtualization expertise, varied experiences with infra, iOS, Android, streaming environments.
I help companies to:
*Unite technical and business teams around aclear vision
*Maximize productadoptionthrough a user-centered approach
*Manage complexprojectsby optimizing resources, deadlines, and budget
*Strengthen cybersecurity governance andcompliance
My services in Product Management & Cybersecurity
* **Product organization**: defining a roadmap in line with business objectives
* **Delivery & Coordination**: agile management, backlog management, advanced reporting, KPI tracking
* **Customer Success**: onboarding, training, usage monitoring, and continuous improvement
* **Awareness & consulting**: audits, risk identification, change management
Why trust me?
* **Solid technical background**: from web to virtualization, including cybersecurity.
* **Results-oriented approach**: I consider business needs to define clear priorities and measure the impact of solutions.
* **Team management expertise**: I know how to unite technical and functional profiles around common objectives.
* **Adaptability & communication**: I am used to interacting with various stakeholders (accountants, CIOs, developers, top management), in French, English, and Italian.
Italian
Native or bilingual
Spanish
Conversational
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 20km)
Experience
- ShadowSenior Product ManagementApril 2023 - April 2024 (1 year)- Led customer experience strategy for the “Shadow VDI” cloud-streamingproduct- In a cross-platform role, I worked with approximately 70 developers with awide range of technical expertise (Web, Data, Virtualization, Linux, Android,iOS, Windows, VR, etc.).- Overhauled the engine of the VR version of our application.- Successfully launched “Shadow Essential,” enhancing market penetrationthrough strategic pricing and value-driven product adoption.
- ShadowProduct ManagementDecember 2021 - April 2023 (1 year and 4 months)- Managed the Customer Journey from the showcase website visit to thecancellation process (website, shop, IAM, client area).- Administered subscription and payment management platforms(ChargeBee, Stripe, PayPal).- Oversaw the migration project to a new technical stack for subscriptionmanagement and for the creation of the new showcase website.- Expanded market footprint internationally, opening services in 8 additionalcountries.
- IDECSITechnical Customer Success ManagerFebruary 2018 - January 2021 (2 years and 11 months)- Built and refined customer success processes and methodologies,improving client satisfaction and product adoption.- Directed technical project deployments and client integrations, serving as atrusted advisor for cybersecurity and compliance issues.- Handled technical writing, documented functional recipes, and authoredarticles for the knowledge base.- Conducted detailed security audits and leveraged PowerBI analytics toproactively identify risks, vulnerabilities, and ensure compliance.
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Education
- Product Management Bootcamp (Full Time)Maestro2021*Adopted a practical approach with daily case studies to apply PM theory. *Final project: a case study on the Payfit solution addressing the understanding of a real product challenge.