Description

You're looking for a Senior Program Manager with deep Salesforce expertise?

With 12+ years of experience leading complex IT and digital transformation programs

for global brands (L'Oréal, Givenchy, Loxam, AgroFresh), I deliver end-to-end

project leadership — from business requirements to production deployment.

What I bring to your projects:

✅ Full Salesforce ecosystem: Lightning, Service Cloud, Marketing Cloud, SFSC/SFOA

✅ International program management (EMEA, China, LATAM — up to 25+ countries)

✅ Agile delivery (Scrum/Kanban) + ITIL v4 governance frameworks

✅ Data migrations at scale: 1.6M+ customer records, CRM/BI systems

✅ Regulatory compliance: GDPR, PIPL (China)

✅ Multilingual: English (C1), French (C2), Spanish (C2)

Let's talk about your project.

Languages

English
Fluent
French
Fluent
Spanish
Native or bilingual
Portuguese
Conversational
Italian
Basic

Workplace preferences

Can work on-site

Paris (up to 10km)

L'ORÉAL GROUP
EMEA NPS Program Manager (B2B & B2C)
LUXURY GOODS
January 2025 - Today (1 year and 5 months)
92300 Levallois-Perret, France
• • Leading the data-driven transformation of customer experience across 60+ brands and countries in EMEA through the Net Promoter Score (NPS) program.
• • Directed the rollout of 26 NPS implementations (14 B2B / 12 B2C), optimizing survey delivery and data workflows.
• • Key Achievements:
◦ o Reduced QR code generation time from 5 days to 2 hours, significantly improving operational efficiency.
◦ o Enhanced customer response rates by deploying new touchpoints (pop-ups, post-purchase QR codes).
◦ o Managed a multidisciplinary team (2 PMs, 1 Tech Lead) and coordinated with vendors (Qualtrics, Adobe, GCP).
◦ o Established governance and reporting frameworks for IT & Marketing leadership.
• • Tech Stack: Qualtrics, Salesforce Marketing Cloud, Adobe Campaign, GCP, MongoDB.
NPS PMO
GIVENCHY
Program Lead – 'China for China' CRM & Data Localization
LUXURY GOODS
October 2023 - February 2025 (1 year and 4 months)
Paris, France
• • Led Givenchy's strategic compliance initiative following China's PIPL and data transfer regulations, ensuring zero disruption to business operations.
• • Managed end-to-end migration of CRM, BI, and Clienteling systems to China-based infrastructures.
• • Key
◦ o Successfully migrated 1.6M customer records and localized 5 systems on time and within budget.
◦ o Coordinated 25+ cross-regional experts (France, China, Israel) and aligned with Fashion Group China stakeholders.
◦ o Delivered project with 200+ active users across 31 boutiques in China. Salesforce
PMO Data gouvernance IT Project & Program Management Salesforce SFoA
GRTgaz
Business Analyst / Admin Salesforce
ENERGY AND UTILITIES
February 2022 - May 2023 (1 year and 3 months)
Paris, France
Projects:
Legacy CRM Decommissioning.
Salesforce Lightning Deployment.

Key Contributions:
Conducted requirements gathering sessions with end users and stakeholders to identify business needs.
Translated business requirements into detailed User Stories in collaboration with operational teams.
Performed functional validation and UAT (User Acceptance Testing) of deliverables produced by the development team.
Authored technical documentation describing the behavior and configuration of each Salesforce object, targeting technical users.
Designed functional test scenarios in close coordination with the Product Owner and QA team.
Created end-user guides and business process documentation to support adoption and onboarding.
Configured and customized the Salesforce solution within the development environment.
Executed unit tests in sandbox environments and verified the correct behavior of configurations across UAT, Staging, and Production environments.
Managed user administration: created Salesforce user accounts and assigned roles and permissions across all environments.
Handled run management: analyzed and resolved incidents related to the Salesforce application and its usage in production.
Performed mass data correction and loading of accounts, contacts, and contracts into the Salesforce Production environment.
Configured Salesforce fields to align with SAP S/4HANA integration requirements.