GGFreelancer profile translated to English.
Back to original languageAbout Gillian
Customer service specialist with over 8 years of experience, fluent in French (native), English, and Spanish at a professional level. I help you provide efficient, human, and multilingual support to your users. Accustomed to international environments, I adapt to your tools, your brand tone, and your processes to build customer loyalty and optimize their experience. I specialize in ticket management, live chat, emails, and writing help content (FAQs, knowledge base).
French
Native or bilingual
Spanish
Fluent
English
Fluent
Remote only
Primarily works remotely
Experience
- Self-Employed,Management of Touristic ApartmentsREAL ESTATEApril 2018 - Today (8 years and 2 months)Benalmádena, AN, Spain• Creation of public profiles for each apartment on dedicated websites• Awareness and training of cleaning staff• Ensuring the profitability of the project
- Eva Global,Team Leader FranceJuly 2024 - November 2024 (4 months)Torremolinos, AN, Spain• Oversaw and motivated a team to achieve performance goals• Ensured efficient workflow and high-quality results• Provided coaching, guidance, and support to team members• Managed team performance, resolved issues, and aligned objectives with company targets
- Eva Global,Customer SpecialistSeptember 2022 - July 2024 (1 year and 10 months)Torremolinos, AN, Spain• Managed client interactions, providing personalized support to resolve issues• Analyzed customer feedback to enhance products/services and ensure satisfaction• Coordinated with internal teams to ensure a seamless and efficient customer experience
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Education
- Bachelor's Degree in Digital Communication & MarketingPôle Paris Alternance2016
- BTS in Negotiation and Customer RelationsLycée Elisa Lemonnier2014