Freelancer profile translated to English.

Description

Always passionate about IT, I have built my career around systems and network administration and IT support. Thanks to varied experiences in France and Switzerland, I have acquired solid expertise ranging from support to complete administration of IT infrastructures.

I have worked for IT service providers, municipal administrations, universities, and private companies, which has allowed me to develop great versatility and strong adaptability. My role has often combined ticketing and hotline management, server monitoring and maintenance, security alert management, and the implementation of new services.

Alongside IT infrastructure, I have also developed skills in website creation and maintenance (WordPress, Wix, Figma) as well as in digital content creation (Photoshop, Premiere Pro, After Effects, Lightroom). This dual technical and creative background allows me to support both IT missions and digital communication projects.

Today, as a freelancer, I offer reliable, rigorous, and solution-oriented support, whether for user support, systems/networks administration, or digital creation.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Sion (up to 50km), Genève (up to 50km), Lausanne (up to 50km), Annecy (up to 50km)

ALAÏA
Systems and Networks Administrator
TELECOMMUNICATIONS
August 2024 - Today (2 years)
Sion, Switzerland
Systems and networks administration: maintenance, new installations, and server monitoring, management of patch panels, website design and updates, implementation of new services. User management, IT equipment, and Salto access, as well as crisis resolution across different sites.
Systems and Networks Administration system-integration it-strategy Customer Service IT Support
GROUPE T2I
Service Desk Analyst
TELECOMMUNICATIONS
February 2023 - July 2024 (1 year and 5 months)
Sion, Switzerland
L1/L2 support with ticketing and hotline management, proactive system monitoring, and security alert processing. Participation in on-call duties (standby) and contribution to operational continuity and performance improvement of IT infrastructures.
IT Support IT Support Customer Service IT Maintenance IT Supervision
CIGES SA
Service Desk Analyst
TELECOMMUNICATIONS
August 2021 - January 2023 (1 year and 5 months)
Sion, Switzerland
L1 support with monitoring and ticket/hotline management for an IT service provider serving Swiss municipal administrations and various clients. Technical assistance, incident resolution and tracking, proactive request management, and continuous improvement of IT service quality and reliability.
IT Support Customer Service IT Supervision Network Supervision IT Support