Freelancer profile translated to English.

Description

J'ai une expérience de plus de 35 ans dans le conseil, l’organisation et les systèmes d’informations et 15 en tant qu’indépendant. Mes missions m’ont conduit à intervenir dans de multiples secteurs d’activités : l'énergie, la banque, les services et l’industrie.

Mes derniers missions réalisées chez CACEIS (Groupe Crédit Agricole) m'ont conduit en tant que Directeur de Projet :

à réussir le déploiement des infrastructures IT de son nouveau siège à Montrouge et le déménagement vers celui-ci des 2500 collaborateurs situés sur 2 sites en région parisienne ;
à déployer les moyens IT de la nouvelle filiale UPTEVIA (50% CACEIS 50% BNP) à Cœur Défense ;
à intégrer dans l'infrastructure IT de CACEIS les 3000 nouveaux collaborateurs issus du rachat des activités Asset Services de la Royal Bank of Canada au Luxembourg, en Belgique, au Canada, en Suisse, à Jersey, en Irlande et en Malaisie.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Ensemble Protection Sociale Groupe Caisse d'Epargne
IT Application Managers Manager
BANKING AND INSURANCE
September 2025 - April 2026 (7 months)
Paris, France
Managed a team of 7 people responsible for liaising between business experts, the IT production team, and solution providers:
Managed the portfolio of business applications and websites for affiliates (150,000 protected individuals, €333 million in benefits paid);
Liaised with solution providers (100% application coverage): managed incidents, evolutions, and version upgrades;
Monitored budgets for intellectual services, licenses, application maintenance, and functional enhancements.
Team Management Delivery Management ITIL Budget Management Relationship with Solution Providers
CACEIS Groupe Crédit Agricole
Project Director
BANKING AND INSURANCE
February 2022 - November 2024 (2 years and 9 months)
Montrouge, France
2022: Deployed all IT services at CACEIS Headquarters (workstations, networks, meeting rooms, print services, 120-seat auditorium, indoor GSM network)
2023: Deployed all IT services for the UPTEVIA subsidiary (50% CACEIS, 50% BNP) at Cœur Défense
2024: As part of the acquisition of Royal Bank of Canada's Asset Services business, integrated teams in France, Luxembourg, Belgium, Ireland, Jersey, Malaysia into the CACEIS IT system and created CACEIS Canada in Montreal & deployed the IT infrastructure & services.
IT Service Management Complex Project Management International Deployment
Voltalia
Group Support Manager (Interim Management)
ENERGY AND UTILITIES
September 2021 - January 2022 (5 months)
Paris, France
Within the Group's IT team, created the position of Group Support Manager to relieve the IT Manager of coordinating the 4 support teams (2 in Paris, 1 in Portugal, and 1 in Brazil - 17 people) who provide daily support to the company's 1500 employees across 19 countries. During this assignment, the daily working language was English.
Key activities:
• Act daily as a coach and manager for each of the 4 support team leaders, supporting them in their daily tasks and helping them develop their technical and managerial skills
• Ensure the implementation of solutions, processes, procedures & controls necessary to provide a high level of service in terms of Helpdesk within the 4 support teams, including:
• Organize a user satisfaction survey and define the associated action plan
• Develop the same KPI culture within the 4 teams
• Deploy ITIL incident and service request processes using the ITSM SDPlus software
• Redefine the Support's relationships with the Projects / Applications and Security / Infrastructure teams for better communication flow
• Analyze the current IT support organization at the global/local level and define the roadmap for the evolution of this organization over the three-year period 2022-2025, identifying organizational, human, and technical impacts
• Define the job description for the future incumbent of the position for recruitment purposes.
ITIL Team Management KPIs Change Management