Freelancer profile translated to English.
Back to original languageAbout Gilles
Data Analyst | Business Analyst | BI & Digital Consultant
I help companies leverage their data to better manage their business and increase efficiency.
What I offer:
- Data Cleaning: data cleansing and preparation
- Structure & Documentation: organization and modeling of your database
- Analysis of your data (trends, correlations, ...)
- Creation of interactive and automated dashboards
- Implementation and monitoring of performance & business KPIs
- Change Management & User Training
My experience in BI and digital transformation (Carrefour, Agicap, Manucurist) allows me to quickly understand your business and strategic challenges in order to deliver concrete, immediately impactful solutions.
Key Skills: SQL | Tableau | Python | Excel
Others: Power BI | Looker Studio | Databases
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 20km)
Experience
- MANUCURISTCRM & Data Project ManagerFASHION AND COSMETICSJanuary 2021 - March 2022 (1 year and 2 months)Paris, FranceManucurist is a startup selling cosmetic products. I am part of the technical team but also work closely with business teams, especially marketing.
- Managed a CRM migration project over 6 months (email campaigns, workflows, loyalty program), coordinating with business teams, technical teams, and freelance developers, to ensure a smooth transition without impacting performance.
- Operational management of automated marketing campaigns (email campaigns, workflows) and the loyalty program, with continuous optimization of performance indicators (open rates, click-through rates, and conversion rates).
- Conducted in-depth analyses on a customer base of over 200,000 profiles (SQL & dashboards), highlighting significant LTV discrepancies that guided marketing strategy and reinforced loyalty program adoption.
- Daily collaboration with multidisciplinary teams (marketing, acquisition, product, stock, management) via Jira, Confluence, and Agile methodologies to ensure project progress and share key insights.
- Developed dashboards and reports using Metabase and Excel to improve customer knowledge and support data-driven marketing decisions.
- HEADMIND PartnersDigital Transformation ConsultantCONSULTING AND AUDITSMarch 2022 - November 2022 (8 months)Paris, FranceI joined CARREFOUR's IT department to lead a chatbot project aimed at reducing the number of support tickets.
- 10% reduction in support tickets through the implementation and optimization of a chatbot solution (ELPY), enabling Carrefour employees to resolve certain issues autonomously.
- Analyzed and categorized over 200 procedures to identify cases eligible for automatic resolution via chatbot, in close collaboration with business teams to validate and adjust workflows.
- Led and coordinated weekly meetings with cross-functional teams to present the chatbot project's progress, gather feedback on procedure quality, and facilitate its integration into daily usage.
- Configured, tested, and deployed new chatbot scenarios, with direct responsibility for nearly 20% of automated procedure implementations.
- Presented a 5-minute pitch to all project stakeholders at Carrefour, becoming the go-to person for questions related to the chatbot and best implementation practices.
- Monitored KPIs and reported on the chatbot's impact on ticket volume, using Excel, Jira, Confluence, and Google Meet to measure progress and identify areas for improvement.
- AgicapCustomer Success Tech at AgicapSOFTWARE PUBLISHINGMay 2024 - March 2025 (10 months)Lyon, France
- Supported over 50 clients in integrating the SaaS solution, configuring accounts, and integrating banking and accounting data to optimize financial management.
- Collaborated closely with sales and training teams to ensure smooth onboarding and effective knowledge transfer to clients.
- Optimized internal processes by implementing AI tools to automate reporting and communication, significantly improving operational efficiency.
- Reduced the average client onboarding time from 30 to 21 days for 90% of clients through process improvement and effective client communication.
- Daily supervision of the client portfolio and coordination with banks to establish data integration protocols, ensuring a reliable and regular flow into the Agicap platform.
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Education
- Engineer in Business IntelligenceEFREI Paris2021La majeure Business Intelligence & Analytics de l'école d'ingénieur EFREI Paris forme des ingénieurs capables de concevoir et mettre en place les moyens, les outils et les méthodes capables de collecter, consolider, modéliser, restituer et analyser/interpréter les données d'une entreprise. Permettant ainsi une collaboration et une prise de décision efficaces.
- TOEICEFREI Paris2021910/990 -> Le TOEIC (Test Of English for International Communication) est un examen d'anglais standardisé avec un rayonnement international. Ce test permet de certifier les capacités d'une personne en anglais dans un contexte professionnel.