Gilles Menabrea

My career is marked by rich experience in service management and team leadership in multicultural environments. Having started my career in technical support, I quickly moved into positions of responsibility within renowned companies such as eBay, Accenture, and SACEM, where I contributed to process optimization, team management, and service structuring in response to customer needs and operational requirements.

As a Service Delivery Manager, I stand out for my expertise in customer relationship management, SLA and KPI management, and vendor management. ITIL certified and familiar with the SAFe methodology, I apply a continuous improvement approach that ensures quality services. A hands-on person, I appreciate proximity with my teams and favor a collaborative and dynamic approach, fostering an environment of trust and performance.

Motivated by challenges, I wish to invest in transformation and service improvement projects. My goal is to leverage my service management experience and my challenging spirit to support a company in its pursuit of performance and customer satisfaction. Open to new opportunities, I am looking for an environment where innovation and operational excellence are at the heart of the mission.