Freelancer profile translated to English.
Back to original languageAbout Gilles
I support organizations in thesuccessof their IS projects, whether they arestrategicortechnical**. With experience as a Project Manager, Product Owner, and Application Manager, I bring a 360° vision to **alignbusiness objectives and technological solutions.Always staying updatedon innovations, I am committed to delivering high-performance solutions that create immediate and sustainable value.
✔️Functionalandtechnicalprofile
✔️ Over 8 years of experience in consulting, with interventions in **various sectors**: automotive, tourism, public sector, energy...
✔️ Interventions on projects usingAgileorV-Cyclemethodologies
✔️ **Key certifications**: PSPO, SAFe, ITIL, Lean 6 Sigma
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km), Noisy-le-Grand (up to 10km)
Experience
- GRDFBusiness Analyst / Project ManagerENERGY AND UTILITIESFebruary 2020 - August 2024 (4 years and 6 months)Paris, FranceIntervention on the DIGIREF reference platform, exposing consumption, contractual, and technical data to B2C, B2B, and B2E consumers. The platform is interfaced with 300 applications and used by over 1 million users.Activities and Deliverables:
- Managed design and coordination between Business and IT.
- WroteUser Storiesand detailed functional specifications.
- Developed and managed the **project steering framework**.
- Created and trackedschedules, managed actionsand **risks**, defined acceptance strategy and go-live criteria.
- Ledsteering meetings(operational and strategic committees).
- Monitored data and flows to ensure their **stability and compliance**.
- Organizedgo-lives(evolutions and fixes).
- Developed and trackedkey performance indicatorsfor business teams.
- Presented evolutions and changes in **approval committees**.
Key Accomplishments:- Implemented custom indicators to improve business data tracking.
- Improved flow stability through proactive analysis and targeted fixes.
- Optimized the steering framework to enhance visibility on critical milestones.
- Reduced production incidents by 20% through proactive monitoring.
- Improved stakeholder satisfaction (measured through post-go-live feedback).
- Disneyland ParisBusiness AnalystTRAVEL AND TOURISMJune 2019 - December 2019 (7 months)Marne La Vallée, FranceProject to modernize the reservation system with the integration of Travelbox, the group's new product, covering B2B needs. The main objective was to replace the existing system while respecting critical deadlines and ensuring a smooth transition for users.Activities and Deliverables:
- In-depth analysis of user-reported issues and implementation of appropriate solutions.
- Organized and led steering meetings involving business and development teams.
- Supported partners in understanding and implementing functional specifications.
- Collected business needs and aligned them with proposed solutions.
- Coordinated and supervised performance tests to ensure system reliability.
- Planned and rigorously managed the Cut-Over, minimizing service interruptions.
- Change management: wrote user documentation, conducted training, and developed procedures.
Key Accomplishments:- Successful go-live of the new system in December 2019, meeting deadlines.
- Integrated private sales organized with Veepee through the new system.
- Trained and empowered the RUN team for managing B2B perimeter incidents.
- Ministère de l'Economie et des FinancesBusiness AnalystPUBLIC SECTORApril 2018 - April 2019 (1 year and 1 month)Paris, FranceImplementation of pay-as-you-earn with the PASRAU application, dedicated to transmitting tax returns other than salaries and public servant income. The mission focused on ensuring the reliability of the application scope and supporting companies and tax collectors in their declaration processes during the pilot phase.Activities and Deliverables:
- In-depth analysis of user-reported issues and proposal of adapted solutions.
- Understanding and documentation of business processes related to pay-as-you-earn.
- Active participation in weekly progress meetings with management, IT operations, and the DGFiP.
- Design and implementation of standardized procedures for incident resolution.
- Trained internal teams on the technical aspects of the application.
- Executed technical and functional tests to validate application robustness.
- Reported incidents and tracked fixes with the TMA (Third-Party Maintenance Agreement).
- Proposed functional enhancements to optimize the system.
Key Accomplishments:- Complete reliability of the PASRAU application for its deployment on January 1, 2019.
- Resolved critical incidents, ensuring application stability.
- Industrialized recurring procedures, improving the efficiency of internal teams.
- Developed a detailed procedures guide adopted by operational teams.
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Education
- M2 Management in Computer EngineeringESIEE-IT2016Spécialisation architecture Cloud Computing
- Master II Sciences, Technologies, Health - QSEUniversité Paris-Est Marne-la-Vallée2016Double diplôme
Certifications
- PSPO (Professional Scrum Product Owner)Scrum.org2024
- SAFE 5.1 (Scaled Agile Framework)Scaled Agile2023