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Gilles DubravcicGD

Gilles Dubravcic

IT Project Manager & Service Delivery Manager

€550/day
Clermont-Ferrand, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Gilles

With over 20 years of career, I have primarily been an IT Service Delivery Manager, IT Asset Manager, and IT Project Manager; I have worked on all technologies, ranging from MVS, through AS400, to Unix & Linux.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Clermont-Ferrand (up to 50km), Lyon (up to 50km), Paris (up to 50km)

Experience

  • Les Laboratoires Servier
    IT Service Manager
    PHARMACEUTICALS INDUSTRY
    April 2024 - Today (2 years and 2 months)
    Suresnes, France
    IT Service Manager. IT Service Management, ensure delivery services and maintenance for all regalian activities.
    Service Now
  • Michelin
    Infrastructure Project Manager
    October 2019 - May 2022 (2 years and 7 months)
    Clermont-Ferrand, France
    Manage Infrastructure Project Portfolio for Financial Client, Relation with technical teams (Infrastructure, network,...), Relation with several internal services within Michelin (DCSI). Facilitate, help, advise teams to progress in their projects. Technology Transition Ansible, Kubernetes, Cloud Azure, IAAS, PAAS
  • BNP Paribas in Switzerland
    IT Service Manager
    March 2017 - July 2019 (2 years and 4 months)
    Geneva, Switzerland
    IT Service Delivery Manager CIB (Corporate & Investment Banking), WM (Wealth Management), Securities Services (BP2S) & Personal Finance Environments: BMC Remedy Unix, Windows, AS400, Microsoft, networks (WAN and LAN), TOIP, Sybase, Oracle, AS400, Lotus Notes, iPhone HUB hosted in Switzerland. I was the point of contact for these countries France, Miami, Hong Kong, Jersey, Athens, Mumbai, Singapore…
    • Responsible for communication between IT Management and their Business lines
    • Ensure Service Delivery & Operations Management
    • Ensure Support Management
    • Manage SLA, Incident, Change, Release and Problem
    • Out of Business Hours: Crisis Manager
    • Production supervising (monitoring, support Level 1 & 2,…)
    • Manage IT Architecture for CIB, WM, BP2S & Personal Finance
    • Manage, plan and coordinate DRP
    • Manage relations between BNP Paribas and providers
    • Member of CSO (Operational Monitoring Committee) + COPIL (Steering Committee)

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Education

  • Master's degree, Mathematics
    Université Joseph Fourier (Grenoble I)
    1995
    Master's degree, Mathématiques
  • Mathematics and Physics
    Lycée Monge Chambéry
    1992
    Mathématiques et Physiques

Skill set (12)

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