Gilles Dubravcic

IT Service Manager. IT Service Management, ensure delivery services and maintenance for all regalian activities.

Manage Infrastructure Project Portfolio for Financial Client, Relation with technical teams (Infrastructure, network,...), Relation with several internal services within Michelin (DCSI). Facilitate, help, advise teams to progress in their projects. Technology Transition Ansible, Kubernetes, Cloud Azure, IAAS, PAAS

IT Service Delivery Manager CIB (Corporate & Investment Banking), WM (Wealth Management), Securities Services (BP2S) & Personal Finance Environments: BMC Remedy Unix, Windows, AS400, Microsoft, networks (WAN and LAN), TOIP, Sybase, Oracle, AS400, Lotus Notes, iPhone HUB hosted in Switzerland. I was the point of contact for these countries France, Miami, Hong Kong, Jersey, Athens, Mumbai, Singapore…

• Responsible for communication between IT Management and their Business lines

• Ensure Service Delivery & Operations Management

• Ensure Support Management

• Manage SLA, Incident, Change, Release and Problem

• Out of Business Hours: Crisis Manager

• Production supervising (monitoring, support Level 1 & 2,…)

• Manage IT Architecture for CIB, WM, BP2S & Personal Finance

• Manage, plan and coordinate DRP

• Manage relations between BNP Paribas and providers

• Member of CSO (Operational Monitoring Committee) + COPIL (Steering Committee)