Gilles Dehen

Within the International Division of the Crédit Agricole Nord Est Business Users Unit, responsible for overseeing the deployment and change management support within the Jakarta program, aimed at entrusting the commercial banking and settlement banking activities of the regional banks of Crédit Agricole to CACIB:

 Lead and manage the deployment for the 39 regional banks and the Chalus bank

o Inform, prepare, communicate, and gather testimonials during information meetings and deployment cafés.

o Train users in the regional banks during training sessions using a "Replay" mode.

o Ensure the adoption of application uses by delivering a pedagogical kit with use case materials made available to the regional banks on the Business Users Unit's sharing space.

o Monitor the deployment pace of the regional banks by crossing stages and phases of the deployment scenario.

 Support each of the regional banks, grouped into waves, until migration, then in "Task Force" mode, and until the transition to "RUN" mode.

 Continuously promote the uses of international operations management application products (Flows, Trade, Portfolio) to the regional banks.

 Report to the heads of the Business Users Unit and the Program.

Within the IT Organization "April Service Delivery France" of the Group IT "April I/O – IT Organisation", responsible for monitoring the IT outsourcing contract with partners and the project portfolio:

 In the context of contract execution: Be the primary interface with the Purchasing Department and the Legal Department. Monthly validate with the supplier the level of service commitments and the proper execution of services in conjunction with the operational managers of April Service Delivery France.

Financially, validate the alignment of invoicing with the activity and the compliance of invoicing methods, as well as the application of penalties. Drive the continuous improvement plan, based on dysfunctions and areas for improvement reported by operational staff or the supplier.

 In the context of governance, at the level of steering committees and strategic committees: Ensure, with April's management and the purchasing department, the preparation of these committees. Validate the minutes of the committees.

 In terms of risk management: Highlight risks reported by operational staff. Have a duty to alert, ensure risk coverage, and lead ad-hoc actions.

 In terms of competitiveness: Take the initiative to conduct audits or engage in benchmarks on the various services provided.

 In terms of April's strategy: Ensure the coherence of the supplier strategy with the company's objectives and challenges.

 In the context of project portfolio management and monitoring: Provide a high-performance workstation (MDM, MFA, Cloud solutions deployment).

Within the Regional Bank Relations and Deployment Department of the General Management CA, within the Distribution and Foundation Tools Domain of the Customer General Management & Central MOA, responsible for the cross-functional Deployment & Change Management workstream of the Crédit Agricole Technologies et Services Front To Back Dematerialization program.

Management of change support within the Dematerialization program aimed at streamlining and simplifying customer journeys and key banking processes for regional banks (100% end-to-end digital) and company transformation:

 Support the 39 regional banks in deploying digitalization products for customer journeys and business processes for employees and customers.

 Assist project teams in building the deployment strategy for manufactured products.

 Lead a service catalog initiative to facilitate the promotion and reuse of the program's cross-functional dematerialization products.

 Market and promote products and services, track the usage trajectories of different components by other IT domains.

 Create a portal using a content management system (CMS) to showcase products.

 Design, write, and distribute the program's quarterly newsletter providing all information related to the deployment and promotion of manufactured products.

 Create and update communication materials with deployment and usage maps (KPIs), schedules, product sheets, and customer journey/process integration trajectories.

 Experiment with a new team operating model with four Squads within a "TRIBU" to develop agility and participate in major transformations to achieve strategic plan objectives.