Freelancer profile translated to English.

Description

Senior IT and Service Management Consultant – 16+ years of experience

I am a senior IT and Service Management professional with over 16 years of experience in complex, highly constrained, and critical environments (United Nations, international NGOs, telecommunications). ServiceNow Advanced AI Expert (RiseUp Africa Alumni)

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Nations unies
Database Administrator (Level 2)
TECH
January 2021 - January 2025 (4 years)
Goma, NK, Democratic Republic of Congo
IT Service Management and critical systems support
Direct contribution to IT budget planning
Data governance project: cleanup of 60% of obsolete data
Guarantee of 24/7 High Availability (HA) of systems
ServiceNow IT Project Management ITIL ITSM Continuous Improvement
Nations Unies
Regional Service Desk Manager (L1, L2, IT Management)
April 2016 - December 2020 (4 years and 8 months)
Birao, VK, Central African Republic
Management of complex Windows Server environments (99.9% availability)
Level 3 escalation point for critical incidents
IT vendor and contract supervision
Cost control and IT spending optimization
IT Project Management Continuous Improvement ITIL ITSM Budget Management
iMMAP Inc.
Database Developer (Level 3)
December 2023 - March 2024 (3 months)
Valletta Ditch, Valletta, MT, Malta
Design of geospatial database architectures

30% reduction in data redundancy

25% improvement in information process efficiency

Creation of SOPs and a centralized information system (IMS)
Project Management Team Management Incident Management IT Governance ITSM

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ServiceNow IT Leadership Professional Certificate Transition from Manager to Senior Manager
ServiceNow IT Leadership Professional Certificate Transition from Manager to Senior Manager
Master of Science - MS
Ecole Supérieure Robert de Sorbon
2023
Master of Science - MS

Check out Aime.'s education

Aime. M.

Senior ITSM & ServiceNow Consultant | IT Management

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