Freelancer profile translated to English.

Description

As a telephony advisor, I professionally assist you in quickly resolving your requests and offer you a smooth and pleasant customer experience. My strength is my ability to actively listen to your needs and provide you with clear and adapted solutions, while maintaining a positive and reassuring tone. What sets me apart is my patience, my responsiveness, and my constant desire to transform every interaction into a lasting relationship of trust. I am accustomed to managing projects such as customer file follow-up, loyalty building, complaint management, and selling services tailored to your expectations. My goal is simple: to satisfy you and save you time by offering you a superior quality service.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Interstis
Telephony Advisor
TELECOMMUNICATIONS
August 2023 - August 2025 (2 years)
The telephony advisor is responsible for ensuring the relationship between the company and its clients by phone or via other channels (chat, email). They welcome, inform, and assist clients, respond to their requests, handle their complaints, and propose suitable solutions. Depending on the tasks, they may also carry out commercial prospecting, sell products or services, and build customer loyalty. This position requires good communication skills, active listening, patience, and a strong focus on customer satisfaction.
Glow contact
Telephony Advisor
TELECOMMUNICATIONS
August 2021 - August 2023 (2 years)
The telephony advisor is responsible for ensuring the relationship between the company and its clients by phone or via other channels (chat, email). They welcome, inform, and assist clients, respond to their requests, handle their complaints, and propose suitable solutions. Depending on the tasks, they may also carry out commercial prospecting, sell products or services, and build customer loyalty. This position requires good communication skills, active listening, patience, and a strong focus on customer satisfaction.
Patience Customer Relations Active Listening Conflict Resolution Sales